Genesis Hernandez
Cypress,Texas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Nurse (RN) position. Ready to help team achieve company goals. Dedicated and compassionate, proven to remain calm under pressure and skillfully handle patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Shopper
HEB Store
05.2020 - Current
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Collaborated with store managers and sales associates to ensure seamless integration of personal shopping services within the retail environment.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Worked productively with customers to meet order requirements and service expectations.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Top shopper; routinely accomplished shopping 1000+ customer products independently per shift.
Cashier
Chick-fil-A
08.2017 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
Education
Associate Degree in Nursing - Nursing
Lone Star College System
Cypress, TX05.2024
EMT - Emergency Medicine
Lone Star College System
Spring, TX05.2019
High School Diploma -
Cy-Fair High School
Cypress, TX05.2019
Skills
- BIlingual: Fluent in English & Spanish
- Team-player who can also work independently
- Ability to multitask effectively and safely
- Working effectively under pressure and in fast-paced environments
- Problem-solving and adaptability
- Critical Thinking
- Patient and family advocacy
- Providing patient-centered care
- Medication and IV administration
- Clinical judgment
- Patient Assessment
- High level of autonomy
- Clear Patient Communication
Certification
- Basic Life Support for Health Care Providers (BLS)
- First aid CPR/AED training
- NREMT License - 2019-2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Shopper
HEB Store
05.2020 - Current
Cashier
Chick-fil-A
08.2017 - 08.2019
Associate Degree in Nursing - Nursing
Lone Star College System
EMT - Emergency Medicine
Lone Star College System
High School Diploma -
Cy-Fair High School
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