Genesis Kalauokalani Kelley
Anaheim,CA
Summary
Motivated and goal oriented with extensive customer service skills developed from work experience in hospitality industry. Ability to work quickly, accurately, and communicate clearly using interpersonal skills. Worked 13+ years for AAA Diamond rated properties. Service oriented, relationship building management style. Thrive in fast-paced work environments with positive challenges because it creates an opportunity to analyze and problem-solve.
Overview
1
1
Certification
Work History
Private Events Server Irvine
Company- Fashion Island Hotel
Newport Beach, CA
- Managed special events totaling in 500 guests by coordinating schedules and team to execute on clients expectation and manage in a timely manner.
- Executed off property cater-out events by completing banquet set-up increase referral and retention rate.
- Addressed guests special request with kitchen staff and served replacement menu items promptly to ensure a positive guest experience.
DVC Sales Associate
Disneyland Resort- Disney Vacation Club
Anaheim, CA
- Communicated with guests using Personal Selling strategies to best meet product needs.
- Applied CRM model to a high intensity sales environment to increase brand loyalty.
- Build trust with guests by resolving issues and answering their questions to ensure satisfaction.
- Maintained organized, presentable merchandise to drive continuous sales.
Banquet Server
Disneyland Resort- Disney's Grand Californian
Anaheim, CA
- Implemented Disney CRM standards through an empowerment approach work environment.
- Collaborated with a team of 10 to produce an experience for special engagement and VIP events.
- Efficiently run executive boardroom events.
Supported various department by cross-training within the hotels or parks to increase productivity. - Effectively ran Business Center at Disney's Grand Californian Hotel by assisting Executive level hotel guest with a variety of business needs.
- Worked as a personal bridal assistant as a Wedding Coordinator.
Education
Minor - Anthropology
California State University - Fullerton
Fullerton, CACurrent
Bachelor of Arts - Business Management, Concentration: Entrepreneurship
California State University, Fullerton
Fullerton, CACurrent
Skills
- Ethnographic inquiry & research methods
- Words, Excel, PowerPoint
- Loyal and dependable individual with excellent communication skills when working with others and independently
- Self-motivated with exceptional organization skills, improving efficiency and quality of work
- Strives to provide exceptional work and assists others by anticipating their needs
- Excellent multi-tasking ability while keeping attention to detail in demanding, deadline-intensive environments
- Proven fast learner with exceptional interpersonal skills
- Business Plan Development
Certification
Servsafe Food Protection Manager Certification
TIPS Certification
Timeline
Private Events Server Irvine
Company- Fashion Island Hotel
DVC Sales Associate
Disneyland Resort- Disney Vacation Club
Banquet Server
Disneyland Resort- Disney's Grand Californian
Minor - Anthropology
California State University - Fullerton
Bachelor of Arts - Business Management, Concentration: Entrepreneurship
California State University, Fullerton
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