Genesis Lappost
Casselberry
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Universal Studio Orlando
10.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Internet Service Representative
Spectrum
12.2023 - 10.2024
- Increased customer satisfaction by efficiently handling inbound and outbound calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics while maintaining my own metrics beyond expectations.
- Inputted orders regarding internet equipment and setting up appointments with our technicians.
Food Service Worker
Walt Disney World Resort
02.2022 - 07.2023
- Increased customer satisfaction by efficiently handling inbound and outbound calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics while maintaining my own metrics beyond expectations.
- Inputted orders regarding internet equipment and setting up appointments with our technicians.
Skills
- Problem-solving skills
- Data entry
- Customer service
- Spanish
- Account management
- Billing
- Technical support
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Universal Studio Orlando
10.2024 - Current
Internet Service Representative
Spectrum
12.2023 - 10.2024
Food Service Worker
Walt Disney World Resort
02.2022 - 07.2023
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