Summary
Overview
Work History
Education
Skills
Timeline
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Genesis Leon

Summary

Experienced consultant working to contribute to company growth while maintaining professional relationships with managers and coworkers. Always striving to be an individual who is able to adapt to an ever-changing environment for personal and shared success.

Overview

7
7
years of professional experience

Work History

Lead Center Consultant

FedEx Office
02.2022 - 12.2023
  • Consulted with clients on all types of printing services offered
  • Consulted with clients on all types of shipment products and services offered
  • Helped customers in self-service printing and computer rental stations
  • Processed shipments that included properly packing loose items or accepting pre-metered shipments
  • Managed production flow to ensure quality and timely management of print orders
  • Effectively communicated and cooperated with coworkers and drivers on all aspects of work
  • Kept up to date with new policies and store procedures as well as properly implementing them
  • Ensured the store was kept clean, stocked, and that all machines and printers were properly functioning

Operations and Cash Room Associate

JC Penney OpCo, LLC
07.2019 - 01.2022
  • Processed returns, payments, in-store and online purchases, and order pick-ups
  • Fulfilled same day and ship from store orders Receive and check in order shipments as well as running audits and updating shipment reports (i.e. cancellations and shortages)
  • For cash room: performed start-of-day operations
  • Reset and logged all change tills for the registers before opening
  • Performed safe to bank transfers
  • Recorded and carefully investigated any discrepancies
  • Ordered change for the store Print, file, and store daily cash room reports as well as sending off daily email report to the store manager and loss prevention

Customer Service Associate

Kohl's Corporation
09.2018 - 05.2019
  • Processed store returns, order pick-up, payments and purchases
  • Processed Amazon returns
  • Fulfilled same day and ship from store orders
  • Worked the morning truck and stocked the sales floor with new product
  • Worked overnight shifts for order fulfillment during the holiday season
  • Changed signage during special promotions as well as re-ticketing product

Fine Jewelry Consultant

Sears Holdings Corporation
09.2016 - 04.2017
  • Ensured customers were satisfied with their shopping experience and purchases
  • Kept registers and jewelry neat and organized
  • Tended to client needs and concerns while exhibiting knowledge of jewelry product
  • Organized jewelry product and frequently updated sale signage
  • Submitted jewelry repairs while keeping clients updated
  • Processed layaway purchases and payments

Education

Bachelor of Arts - Anthropology

California State University - Los Angeles
Los Angeles, CA
05.2019

High School Diploma -

Monrovia High School
Monrovia, CA
06.2014

Skills

  • Versatile work ethic
  • Organized
  • Time management
  • Team oriented
  • Proper communication
  • Bilingual
  • Operations Management
  • Creative solutions

Timeline

Lead Center Consultant

FedEx Office
02.2022 - 12.2023

Operations and Cash Room Associate

JC Penney OpCo, LLC
07.2019 - 01.2022

Customer Service Associate

Kohl's Corporation
09.2018 - 05.2019

Fine Jewelry Consultant

Sears Holdings Corporation
09.2016 - 04.2017

Bachelor of Arts - Anthropology

California State University - Los Angeles

High School Diploma -

Monrovia High School

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Genesis Leon