Genesis Lopez Colorado
Lakeland,FL
Summary
Dedicated and detail-oriented professional with a diverse background in case management, administrative support, social services, and security operations. Skilled in conducting needs assessments, coordinating resources, and providing compassionate support to individuals and families facing financial and housing challenges. Experienced in maintaining safety and enforcing regulations as a security guard, including access control, CCTV monitoring, and incident reporting. Proficient in utilizing organizational systems and tools, such as HMIS, to maintain accurate records, track client progress, and ensure compliance with policies. Bilingual in English and Spanish, with excellent communication and interpersonal skills to collaborate effectively with diverse clients, colleagues, and stakeholders. Proven ability to thrive in dynamic environments while maintaining confidentiality, delivering client-centered solutions, and ensuring safety and security.
Overview
4
4
years of professional experience
Work History
Coordinated Entry Specialist
Catholic Charities Diocese of St. Pete
Tampa, Florida
03.2024 - Current
- Participated in outreach events aimed at connecting individuals in need of services with available resources.
- Conducted needs assessments to determine client eligibility for assistance programs and provided referrals to additional social services as needed.
- Maintained detailed and confidential records of client interactions and program outcomes using case management software.
- Participated in ongoing training and compliance activities.
- Conducted comprehensive assessments for homeless individuals and families to determine eligibility for housing program and services.
- Guided clients through the enrollment process, ensuring all necessary documentation was accurately completed and submitted.
- Provided individualized case management.
- Collaborated with community partners, shelters, and service providers to coordinate resources and streamline client access to housing solutions.
- Maintained accurate and confidential records of client assessments, program enrollment, and progress in compliance with organizational policies.
- Utilized Homeless Management Information System (HMIS) software to track client data, generate reports, and ensure compliance with funding requirements.
- Advocated for vulnerable populations by working with local agencies to increase access to permanent housing options and supportive services.
- Monitored and recorded clients’ monthly status, including changes in housing, income, and program compliance, to ensure continued eligibility and track progress.
Case Manager Aide
SNI Companies
Tampa, Florida
10.2023 - 03.2024
- Managed incoming calls and efficiently redirected them as needed.
- Provide comprehensive support to individuals and families, assisting them with accessing necessary services.
- Maintain organized electronic records to support efficient case tracking and reporting.
- Worked with cross-functional teams to achieve goals.
- Assisted individuals and families in crisis by facilitating access to financial resources for utility bill payments, preventing service disruptions and homelessness.
- Processed and approved applications for utility assistance programs, ensuring accuracy and compliance with organizational policies.
- Collaborated with utility companies and service providers to negotiate payment plans and resolve billing issues on behalf of clients.
- Provided compassionate and professional support to clients facing financial hardships, addressing their concerns with empathy and discretion.
Security Guard and Administrative Assistant
Control de acceso inc
Carolina, PR
08.2021 - 06.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Developed and maintained filing systems for confidential documents and records.
- Enforced safety regulations and monitored access control points.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided administrative support by organizing and filing paper documents.
- Processed invoices and ensured timely
payments. - Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Office Assistant
DCM Services
Tampa, FL
09.2020 - 06.2021
- Performed data entry tasks into various computer systems accurately and efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of business transactions.
- Answered telephones, directed calls, and took messages.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed bookkeeping tasks, including data entry and records management.
- Answered and directed phone calls professionally.
- Organized, filed, and maintained physical and digital documents.
- Assisted customers with inquiries, fostering positive relationships.
Education
High School Diploma -
Saint Francis School
Carolina, PR05-2023
Some College (No Degree) - Criminology
Hillsborough Community College
Tampa, FLSkills
- Typing speed
- Report generation
- Deadline oriented
- Office administration
- Data collection
- Data entry software
- File management
- Log book maintenance
- Data entry
- Document scanning
- Bookkeeping
- Remote work capabilities
- Administrative support
- Spreadsheet management
- Information verification
- Numeric data entry
- Microsoft excel
- Microsoft office
- Case management
- Social work
- Organizational skills
- Legible report writing
- Premises surveillance
- Security camera monitoring
- Reliability
- Vigilant and watchful
- Bilingual
- English fluency
- Spanish fluency
- Sensitive information handling
- Security procedures
- Incident reporting
- Access control
- CCTV monitoring
- Physical fitness
Timeline
Coordinated Entry Specialist
Catholic Charities Diocese of St. Pete
03.2024 - Current
Case Manager Aide
SNI Companies
10.2023 - 03.2024
Security Guard and Administrative Assistant
Control de acceso inc
08.2021 - 06.2023
Office Assistant
DCM Services
09.2020 - 06.2021
High School Diploma -
Saint Francis School
Some College (No Degree) - Criminology
Hillsborough Community College