Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Genesis Lopez

Rialto,CA

Summary

Accomplished Lead Associate at Aldi with a proven track record in operations management and employee supervision. Excelled in enhancing client satisfaction and team productivity, notably through developing training materials and streamlining workflow processes. Skilled in client relationship management and staff training, consistently leading cross-functional teams to high-quality project completions.

Overview

8
8
years of professional experience

Work History

Lead Associate

Aldi
07.2020 - Current
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Developed comprehensive training materials to onboard new team members quickly and efficiently.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Barista/Food Preparation Worker

Bleu Pitt Cafe
10.2018 - 03.2020
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Barista

Target/ Starbucks
04.2016 - 10.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Education

High School Diploma -

Eisenhower Senior High School
Rialto, CA
06.2015

Skills

  • Operations Management
  • Employee Supervision
  • Client Relationship Management
  • Staff Training
  • Transaction Processing
  • Customer Retention
  • Cash Handling
  • Active listener
  • Friendly and outgoing
  • Team Player
  • POS Systems

Languages

Spanish
Professional Working

Timeline

Lead Associate

Aldi
07.2020 - Current

Barista/Food Preparation Worker

Bleu Pitt Cafe
10.2018 - 03.2020

Barista

Target/ Starbucks
04.2016 - 10.2018

High School Diploma -

Eisenhower Senior High School

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Genesis Lopez