Genesis luna barraza
PHOENIX,Arizona
Summary
Experienced Collections Specialist bringing 6 -years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
Work History
SURGICAL TECHNOLOGIST
ATLAS HEALTHCARE
05.2024 - Current
- Supported surgeons during operations by handing instruments, retracting tissue and cutting sutures
- Managed sterile field during surgical procedures and employed optimal aseptic techniques
- Minimized infection risks by verifying sterility of supplies and instruments during surgical set up
- Provided post-operative care instructions to patients and their families as needed
TELEPHONE OPERATOR
MAYO CLINIC HOSPITAL
02.2023 - 02.2024
- Stayed on top of alarm panels, telephones, two-way radios and other communication equipment
- Triaged calls to appropriately direct or reroute and coordinated conference calls to facilitate faster response times
- Reported telephone and equipment malfunctions to management for resolution
- Helped callers with limited English proficiency obtain necessary interpretation services
Collections Specialist
American Express
08.2018 - 09.2022
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
ASSOCIATE IN SCIENCE A.S. - SURGICAL TECHNOLOGY
CARRINGTON COLLEGE
Skills
- Customer service
- Problem-solving
- Time management
Timeline
SURGICAL TECHNOLOGIST
ATLAS HEALTHCARE
05.2024 - Current
TELEPHONE OPERATOR
MAYO CLINIC HOSPITAL
02.2023 - 02.2024
Collections Specialist
American Express
08.2018 - 09.2022
ASSOCIATE IN SCIENCE A.S. - SURGICAL TECHNOLOGY
CARRINGTON COLLEGE
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