Genesis Martinez
Worcester,MA.
Summary
A young motivated mom, always striving for more in life for a better future. An experienced Call Center Customer Service Representative, committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact, also experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
4
4
years of professional experience
Work History
Food Service Phone Operator
Umass Memorial Medical Center
Worcester, MA.
08.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Diet Office Nutrition Assistant
Umass Memorial Medical Center
Worcester, MA.
01.2020 - 08.2021
- Assessed calories, sodium, sugar and other nutrition data to oversee patients' diets.
- Developed nutrition plans addressing individual patient diabetes and food allergies.
- Studied health needs and goals established by dieticians, physicians and nurses to provide nutritious and balanced meals to patients.
- Coordinated menus and ordered necessary items to prepare food for medical requirements.
Maternity Catering Associate
Umass Memorial Medical Center
Worcester, MA.
04.2019 - 01.2020
- Monitored dietary restrictions and served guests with special needs.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Guaranteed customer satisfaction by quickly delivering orders.
Crew Member
Papa Gino’s/ D’Angelo’s
Worcester, MA.
03.2017 - 03.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Education
High School Diploma -
Burncoat High School
Worcester, MA05.2019
Skills
- Customer Service
- Multitasking
- Dietary Restrictions
- Microsoft Office Skills
- Fast-Paced Environment
- Verbal and Written Communication
- Responding to Difficult Customers
- High-Volume Environments
- Inbound and Outbound Calling
- Interpretation and Translation Services
Languages
Spanish
Timeline
Food Service Phone Operator
Umass Memorial Medical Center
08.2021 - Current
Diet Office Nutrition Assistant
Umass Memorial Medical Center
01.2020 - 08.2021
Maternity Catering Associate
Umass Memorial Medical Center
04.2019 - 01.2020
Crew Member
Papa Gino’s/ D’Angelo’s
03.2017 - 03.2018
High School Diploma -
Burncoat High School
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