Falonona Henry
Arlington,TX
Summary
Dedicated and performance-driven Medical Receptionist/CSR with an extensive experience in front desk, benefits verification, maintaining files and records, producing work schedules, and managing inventories. Possessing great organizational skills and important ability to perform well under pressure. I am presently seeking a Benefits Verification Clerk, Medical Receptionist, or Front Desk Coordinator job with a company which offers flexibility and opportunity to grow both professionally and personally. Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
Phone Operator/Customer Service/Medical Receptionist
Excel Cardiac Care
Keller, TX
06.2024 - Current
- Answering and directing phone calls
- Scheduling appointments with physician's offices and with patients
- Greeting patients in a professional and friendly manner
- Providing and explaining necessary paperwork to the patients for processing scheduled appointment or walk-in appointment
- Utilizing provided computer and software to input information and record all visits
- Screening each patient prior to examination by provider
- Initiating voice pages when required
- Processing appropriate emergency code or STAT page
- Providing dialing instructions to patients when requested
- Performing operator functions including triaging calls
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
Euless, TX
01.2025 - 06.2025
- Provide direct, one-on-one interventions to individuals with autism or other developmental disabilities under the supervision of a BCBA or BCaBA, implementing behavior plans to teach skills and reduce challenging behaviors.
Secretary Specialist
Westaff/Louisiana State Department of Insurance SHIIP
Baton Rouge, LA
08.2024 - 01.2025
- Counsels Medicare beneficiaries, their caregivers or representatives who have issues and/or questions regarding Medicare, Medicare Supplement, Medicare managed care or other insurance related questions.
Patient Service Representative (Call Center)/Medical Receptionist
Urology Partners of North Texas
Arlington, TX
06.2023 - 06.2024
- Update and verify patient information at every visit.
- Assist patients with filling out patient history forms, consent forms and payment contract forms.
- Receive and process cash and credit card payments for medical services rendered.
- Review patient accounts, identify delinquent accounts and collect overdue payments.
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.
- Knowledge of medical terms and practices
- Professional manner and appearance
- Strong interpersonal and communication skills
- Meticulous attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
Self Employed
Flo Child Care
Fort Worth, TX
10.2018 - 01.2024
- I run a small home daycare for singles mothers that don't have daycare needs in the evenings, nights and weekends.
Scale House Operator
Republic Services
Lewisville, TX
08.2018 - 08.2022
- Responsible for operating weigh scales, scale computer and software data programs, data entry and record keeping. Also screens and records incoming loads at the scale house and directs vehicles entering and leaving the facility.
- Skills: Active listening, Attention to detail, Conflict resolution, Critical thinking, Decision making, Problem solving, Friendliness and time management.
Senior Toddler Teacher
Best Child Care
Baton Rouge, LA
04.2017 - 09.2018
- The principal duties of the Infant Teacher include: conduct focused observations of children, develop action plans, carry out activities on a daily basis and evaluate the effectiveness of child development activities, ensure the safety and well-being of the children, maintain regular communication with parents.
Aide
Health Source One
10.2015 - 09.2018
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Telemetry Monitor Technician/ Unit Secretary
Lane Memorial Hospital
Zachary, LA
11.2012 - 08.2013
- Cardiac monitor technicians are responsible for watching patients' heart rates and reporting important changes to the nursing staff; they often use equipment that tracks several patients simultaneously. They also help clean and maintain equipment and ensure batteries are charged and installed properly.
Medical Receptionist/Front Desk
Our Lady of the Lake RMC
Baton Rouge, LA
04.2008 - 06.2015
- I was responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Greeting patients professionally both in person and on the phone. Scheduling patient appointments, making copies, and maintaining supplies. Administer and maintain patient records, break down medical charts for record keeping and coordinate billing.
Benefits Verification Representative
Earl K. Long Medical Center
Baton Rouge, LA
09.2004 - 03.2013
- I was responsible for verifying patient-specific benefits with insurance companies on behalf of the medical center. I collected and reviewed all patient insurance information needed to complete the benefit verification process, verifies patient-specific benefits, and documents specifics for various payer plans including patient coverage, cost share, and access/provider options according to program-specific SOPs.
- I assisted employees with the enrollment process for savings and insurance schemes, answering any questions employees have about their benefits, and communicating with insurance and savings providers to resolve issues. I have strong attention to detail, working knowledge of MS Office. I also maintain confidentiality of patient data and medical records in compliance with HIPAA regulations.
Education
Diploma - Business Administration
Delta College
Baton Rouge, LA11.2007
Diploma - Gender Studies
Glen Oaks High
Baton Rouge, LA05.1996
Bachelor's degree - Bachelor of Science in Health Administration
University of Phoenix-Online Campus
Phoenix, AZSkills
- Clerical (10 years)
- ICD-10
- Medical office experience
- Negotiation
- Order fulfillment
- Front desk
- Laundry
- Organizational Skills (10 years)
- Guest Services
- Microsoft Excel (10 years)
- Childcare
- Care plans
- Conflict Management
- Medical collection
- Teaching
- Hospital Experience
- Word (10 years)
- Data collection
- Medical Receptionist
- Anatomy Knowledge
- Customer service
- Medical Billing
- Windows
- Communications (10 years)
- Excel (10 years)
- Cash handling
- Early childhood education
- HIPAA
- Administrative Duties (10 years)
- Conflict management
- EMR Systems
- Clerical experience
- Phone Etiquette
- Phone triage
- Early Childhood Education
- Customer Service Representative (10 years)
- Guest services
- Cash register
- Medical scheduling (5 years)
- Front desk (5 years)
- Insurance verification
- Medical terminology
- Microsoft Office (10 years)
- Manufacturing
- HIPAA (5 years)
- Typing
- Team management
- Child Care (10 years)
- Hospital experience
- Toddler Care (10 years)
- Typing (5 years)
- Medical Terminology
- CPR
- CPT coding
- Medical Records
- Cash handling (10 years)
- English
Certification
- Child Development Associate
- BLS Certification
- Early Childhood Education
- RBT Certification
- Driver's License August 2023 to February 2032
Additional Information
Very dedicated and loyal. A team player and strive to do my best every day I open my eyes. Dependable and dedicated.
Timeline
Registered Behavior Technician (RBT)
Action Behavior Centers - ABA Therapy for Autism
01.2025 - 06.2025
Secretary Specialist
Westaff/Louisiana State Department of Insurance SHIIP
08.2024 - 01.2025
Phone Operator/Customer Service/Medical Receptionist
Excel Cardiac Care
06.2024 - Current
Patient Service Representative (Call Center)/Medical Receptionist
Urology Partners of North Texas
06.2023 - 06.2024
Self Employed
Flo Child Care
10.2018 - 01.2024
Scale House Operator
Republic Services
08.2018 - 08.2022
Senior Toddler Teacher
Best Child Care
04.2017 - 09.2018
Aide
Health Source One
10.2015 - 09.2018
Telemetry Monitor Technician/ Unit Secretary
Lane Memorial Hospital
11.2012 - 08.2013
Medical Receptionist/Front Desk
Our Lady of the Lake RMC
04.2008 - 06.2015
Benefits Verification Representative
Earl K. Long Medical Center
09.2004 - 03.2013
Diploma - Business Administration
Delta College
Diploma - Gender Studies
Glen Oaks High
Bachelor's degree - Bachelor of Science in Health Administration
University of Phoenix-Online Campus