Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashunda Page

Pembroke Pines

Summary

Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service position, coming with strong market knowledge and critical reasoning abilities to identify and access customers need to achieve satisfaction. Willing to relocate to: Pembroke Pines, FL, Sunrise, FL - Hollywood, FL - Sunrise, FL Authorized to work in the US for any employer

Overview

19
19
years of professional experience

Work History

Member Experience Advisor

NationsBenefits
04.2023 - 05.2025
  • Member Experience Advisor assisting members with placing otc orders, taking payments, providing shipping ETA frame

Member Experience Advisors

Adecco
11.2022 - 02.2023
  • Assisting members with ordering otc products
  • Assisting members with placing orders for healthy groceries
  • Providing members with balance on flex cards
  • Providing members with locations and items that can be purchased on benefit card monthly, or quarterly

Remote Customer Service Representative

CVS Caremark (SGS Consulting)
05.2022 - 10.2022
  • Contacting insurance agents reminding them to renew their certification to continue selling insurance.
  • Cancelling insurance contracts that have not been completed within 90 days of being sent to agent.
  • Emailing documents and AHIP codes to insurance agents for renewal certification.

Member Service Advocate

Sunshine Health (Pyramid Consulting LLC)
11.2021 - 03.2022
  • Assisting members with changing Pcp. Ordering new ID cards , and assisting in claims. Provided members with dental and vision line

Remote Customer Service Representative

K-Force _ Maximus
05.2021 - 08.2021
  • Assisting callers with locations to receive Covid vaccine
  • Transferred callers to tier 2 to schedule appointment to receive Covid vaccine

Customer Service Associate

SNI Companies
03.2021 - 05.2021
  • Registering patients upon Intake to receive Covid vaccine
  • Separating patients to lines according to vaccine they're receiving
  • Observed patients for 15 to 30 minutes after receiving Pfizer vaccine to make sure they didn't have an allergic reaction to vaccine

Remote Customer Service Representative

Connexion Point
10.2020 - 02.2021
  • Assisting callers with getting enrolled in Medicare plan before open enrollment deadlines

Customer Service Representative

DEO (Kforce Professional Staffing & Solutions)
04.2020 - 05.2020
  • Working on the DEO project for unemployment claimants , resetting PIN numbers and passwords

Barista/Cashier

Starbucks
12.2019 - 03.2020
  • Preparing coffee, frappes, sandwiches, cookies and cakes. checking customers out that are purchasing merchandise as well as closing store and cleaning for opening of next day.

Customer Service Agent

SMS International Shore Operations
11.2019 - 03.2020
  • Greeting passengers, verifying documents upon checking them in prior to boarding ship.
  • Taking Payments Via Credit Cards

Medical Transportation Driver

LogistiCare
12.2018 - 05.2019
  • Transporting patients to and from medical appointments, surgeries, and physical therapy.

Medical Courier

Scriptfleet
02.2018 - 05.2019
  • Picking up and delivering medical supplies, delivering stat orders to and from patients, doctors office, hospitals, and nursing facilities.

Cashier/Customer Service

Family Dollar
07.2018 - 11.2018
  • Cash Handling Recovery Stock Customer Service.

Customer Service Sales Representative

All American Medical
01.2015 - 03.2017
  • Assisting customers with ordering medical supplies
  • Providing delivery dates of order
  • Taking payments for order

Customer Service Sales Representative

MetroPCS
05.2006 - 12.2008
  • Assisting customers with opening new accounts
  • Upselling accessories
  • Taking service payments
  • Providing warranty exchanges to upgrade to new devices

Education

High School Diploma -

Miami Edison Senior High School
Miami, FL
08.1987

Skills

  • English
  • Cash Handling
  • Typing
  • Clerical (10 years)
  • Insurance Verification
  • Conflict Management
  • Sales
  • Salesforce
  • Front Desk
  • Barista Experience
  • Upselling
  • 3 years (3 years)
  • Customer Service (10 years)
  • Microsoft Office
  • Assessments
  • Courier
  • Customer service
  • Sales (8 years)
  • Cash register
  • Microsoft Word (6 years)
  • SharePoint
  • Organizational Skills
  • Clerical experience
  • Coffee Experience
  • POS
  • Communications (10 years)
  • CRM software
  • Cashiering

Timeline

Member Experience Advisor

NationsBenefits
04.2023 - 05.2025

Member Experience Advisors

Adecco
11.2022 - 02.2023

Remote Customer Service Representative

CVS Caremark (SGS Consulting)
05.2022 - 10.2022

Member Service Advocate

Sunshine Health (Pyramid Consulting LLC)
11.2021 - 03.2022

Remote Customer Service Representative

K-Force _ Maximus
05.2021 - 08.2021

Customer Service Associate

SNI Companies
03.2021 - 05.2021

Remote Customer Service Representative

Connexion Point
10.2020 - 02.2021

Customer Service Representative

DEO (Kforce Professional Staffing & Solutions)
04.2020 - 05.2020

Barista/Cashier

Starbucks
12.2019 - 03.2020

Customer Service Agent

SMS International Shore Operations
11.2019 - 03.2020

Medical Transportation Driver

LogistiCare
12.2018 - 05.2019

Cashier/Customer Service

Family Dollar
07.2018 - 11.2018

Medical Courier

Scriptfleet
02.2018 - 05.2019

Customer Service Sales Representative

All American Medical
01.2015 - 03.2017

Customer Service Sales Representative

MetroPCS
05.2006 - 12.2008

High School Diploma -

Miami Edison Senior High School

Similar Profiles

CREATE PROFILE