Genesis RIOS
San Antonio
Summary
Customer-focused professional with extensive experience at H-E-B, specializing in relationship building and problem-solving. Demonstrated ability to enhance guest satisfaction through effective multitasking and efficient order fulfillment. Expertise in maintaining organization and cleanliness while consistently achieving quality goals and deadlines. Committed to delivering exceptional service and fostering positive shopping experiences.
Overview
4
4
years of professional experience
Work History
Estore Personal Shopper
H-E-B plus
San Antonio
08.2023 - Current
- Ensured high customer service standards while achieving optimal satisfaction levels.
- Assisted customers in selecting items tailored to individual needs and preferences.
- Sorted and staged items for online grocery orders efficiently.
- Communicated effectively with team to facilitate smooth order processing.
- Made independent decisions regarding substitutions for unavailable items.
EStore Curbie
H-E-B - EStore Curbie
San Antonio
03.2023 - 08.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Developed professional relationships with customers to establish repeat business and increase trust.
Customer Service Assistant
H-E-B - Customer Service Assistant
San Antonio
07.2021 - 03.2023
- Utilized problem-solving skills to address customer queries and complaints.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Assisted with maintaining clean and organized store appearance.
Education
BBA - Human Resources Management
The University of Texas At San Antonio
San Antonio, TX05-2027
High School Diploma -
John Jay Science And Engineering Academy
San Antonio, TX06.2023
Skills
- Cleaning and organization
- Customer service
- Station preparation
- Analytical skills
- Creative problem-solving
- Customer presentations
- Phone system management
- Effective multitasking
- Guest satisfaction
- Team collaboration
- Time management
- Relationship building
- Verbal and written communication
Accomplishments
- Pre-Show Warrior Award at UTSA for Business AIS
Affiliations
- John Jay Student Council Social Chairman
- John Jay Varsity Track
Timeline
Estore Personal Shopper
H-E-B plus
08.2023 - Current
EStore Curbie
H-E-B - EStore Curbie
03.2023 - 08.2023
Customer Service Assistant
H-E-B - Customer Service Assistant
07.2021 - 03.2023
BBA - Human Resources Management
The University of Texas At San Antonio
High School Diploma -
John Jay Science And Engineering Academy
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