VERONICA ROBINSON
San Antonio,TX
Summary
HEART FOR PEOPLE: Committed to building a reliable and trusting environment for both customers and partners. Exceeds expectations to achieve the best outcome possible in any situation, making sure every issue is personally taken care of and every person feels like they matter.
HEAD FOR BUSINESS: Versatile team member with over five years of experience handling tasks efficiently. Proactive and goal-oriented with excellent time management and problem-solving skills.
PASSION FOR RESULTS: Committed to leveraging these qualities to drive team success and contribute to organizational growth. Adapts well to changing processes, programs, and team requirements.
Overview
7
7
years of professional experience
Work History
ESTORE PERSONAL SHOPPER
H-E-B
07.2020 - Current
- Curated personalized shopping experiences based on customer preferences and needs.
- Consistently met deadlines and quality goals for accuracy and timeliness, helping to keep refunds under 2%.
- Average UPH 150-160
- Maintained up-to-date knowledge of product offerings to enhance customer satisfaction.
- Analyzed customer feedback to adjust services, improving overall shopping experience consistently.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
TRANSCRIBER
CAPTION CALL
01.2019 - 01.2019
- Transcribed audio recordings accurately, ensuring clarity and readability for diverse audiences.
- Reviewed and edited transcripts for grammatical precision and adherence to company style guidelines.
Education
Bachelor of Science - Focus in Psychology
UTSA
SAN ANTONIO12-2022
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Verbal and written communication
- Strong interpersonal skills
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking abilities
- Continuous improvement
- Resourceful and analytical
- Creativity and innovation
Timeline
ESTORE PERSONAL SHOPPER
H-E-B
07.2020 - Current
TRANSCRIBER
CAPTION CALL
01.2019 - 01.2019
Bachelor of Science - Focus in Psychology
UTSA