Genesis Robinson
Forest Park,GA
Summary
Dynamic professional with a proven track record, excelling in problem-solving and quality control. Adept at inventory management and enhancing customer experiences through effective communication. Recognized for improving client compliance and satisfaction, showcasing a commitment to excellence in service delivery. Strengths include exceptional problem-solving skills and the ability to handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Stock Room Associate
Burlington
Forest Park, GA
12.2024 - 02.2025
- Inspected incoming shipments for accuracy and quality, reporting discrepancies or damages to supervisors promptly.
- Assisted customers in locating requested items within the store and stockroom areas.
- Organized merchandise and stockroom shelves to maintain a neat and orderly display.
Product and Tax Expert
TurboTax
Forest Park, GA
06.2022 - 08.2023
- Filed documents electronically using approved software programs to enhance efficiency.
- Evaluated financial situations of individual taxpayers and businesses to identify tax reduction strategies.
- Assisted clients in addressing IRS notices of deficiency and audit findings for compliance.
Customer Assistant
Predictive strategist
Atlanta, GA
04.2020 - 11.2021
- Researched applicable regulations and standards related to recall processes as needed.
- Analyzed customer feedback to identify potential recall issues, reported findings to upper management, and developed corrective action plans.
Product Specialist
Home Depot
Atlanta, GA
02.2019 - 07.2020
- Addressed product features, pricing, and availability inquiries to provide effective customer service support.
- Improved production and distribution processes to pinpoint cost-saving opportunities.
Education
Graduate Certificate - Phlebotomy
Phlebotomy USA
Hapeville, GASkills
- Inventory management and merchandise organization
- Quality control and attention to detail
- Problem solving
- Customer assistance and effective communication
- Shipping logistics and data entry
- Team collaboration and problem solving
- Conflict resolution
Timeline
Stock Room Associate
Burlington
12.2024 - 02.2025
Product and Tax Expert
TurboTax
06.2022 - 08.2023
Customer Assistant
Predictive strategist
04.2020 - 11.2021
Product Specialist
Home Depot
02.2019 - 07.2020
Graduate Certificate - Phlebotomy
Phlebotomy USA
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