GENESIS ROLON
Deltona
Summary
Dependable employee committed to skill enhancement and contributing to organizational success. Recognized for a diligent work ethic, attention to detail, and a proven track record in customer service and time management. Expertise in troubleshooting challenges and developing effective solutions complements a highly effective communication style, both verbal and written. A solid background in fostering positive relationships consistently leads to surpassing goals and driving team success.
Overview
8
8
years of professional experience
Work History
Cast Member
Disney's Animal Kingdom
08.2025 - Current
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Established positive relationships with tour members through fun and engaging conversation.
- Collaborated in professional team to solve workflow issues.
- Analyzed problems and worked with teams to develop solutions.
Medical Customer Service Specialist
Florida Healthcare Plans
03.2024 - 07.2025
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Teacher's Assistant
Trinity Christian Academy
05.2019 - 08.2023
- Facilitated engaging instructional activities using varied materials and technology.
- Prepared instructional resources and equipment to facilitate teaching sessions.
- Met developmental needs while supervising small student groups.
- Created an inclusive and welcoming educational environment for students from varied backgrounds.
- Established mutual trust through developing strong connections with students and staff.
Cashier
Walmart
08.2018 - 12.2018
- Organized and replenished checkout spaces through consistent upkeep of displays.
- Balanced cash drawer at shift start and conclusion, addressing discrepancies.
- Processed payments promptly to maintain customer satisfaction.
- Demonstrated initiative and sound judgment to address and resolve challenges.
- Ensured customer concerns were addressed promptly and effectively.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
Team Member
Burger King
02.2018 - 08.2018
- Ensured compliance with OSHA regulations and company policies to maintain a safe working environment.
- Adapted to operational needs, taking on different roles to support workflow.
- Collaborated closely with coworkers and managers to meet strategic objectives and deliver on targets.
- Completed assigned tasks under minimal supervision and to desired standard.
Education
Bachelor of Arts (B.A.) - Psychology, Neuroscience
University of Central Florida
Orlando, FL01.2026
Associate in Arts (A.A.) - General Education
Seminole State College
Lake Mary, FL08.2020
Skills
- Serving Diverse Communities
- Complaint Resolution
- Teamwork and Collaboration
- Clear Communication
- Complex Problem-Solving
- Continuous Development
- Computer Skills
- Creative Problem Solving
Languages
English
Spanish
Timeline
Cast Member
Disney's Animal Kingdom
08.2025 - Current
Medical Customer Service Specialist
Florida Healthcare Plans
03.2024 - 07.2025
Teacher's Assistant
Trinity Christian Academy
05.2019 - 08.2023
Cashier
Walmart
08.2018 - 12.2018
Team Member
Burger King
02.2018 - 08.2018
Associate in Arts (A.A.) - General Education
Seminole State College
Bachelor of Arts (B.A.) - Psychology, Neuroscience
University of Central Florida