Genesis Samano
El Monte,CA
Summary
Friendly and professional bilingual (English/Spanish) customer service professional with over six years of experience in fast-paced, customer-facing environments. Experienced in greeting visitors, answering multi-line phone calls, responding to customer inquiries, and providing exceptional service with a positive attitude. Strong communication, organizational, and multitasking skills with the ability to manage administrative tasks, maintain a welcoming environment, and work efficiently under pressure. Recognized for professionalism, attention to detail, and building positive relationships with customers and team members.
Overview
7
7
years of professional experience
Work History
Barista /Cashier
ToroTea
San Marino, USA
04.2025 - Current
- Crafted high-quality beverages consistently while maintaining cleanliness and speed.
- Operated POS system with accuracy for each transaction.
- Resolved guest concerns promptly and professionally.
- Welcomed visitors warmly, ensuring a comfortable and inviting atmosphere.
- Provide helpful information, and create an environment where guests feel confident asking any questions they have.
- Coordinated with team members to manage high-volume shifts efficiently.
Barista / Cashier
Freehand Cafe Integral
Los Angeles, USA
07.2023 - 05.2024
- Prepared and served specialty beverages while providing friendly and attentive customer service.
- Customized orders to meet customer preferences while upholding high-quality standards.
- Handled cash and card transactions accurately while keeping work area clean and organized.
- Restocked and maintained inventory to support efficient daily operations.
Cashier / Food Service Assistant
Titos Market
El Monte, USA
06.2019 - 05.2023
- Answered incoming phone calls and addressed customer inquiries to enhance service experience.
- Assisted customers with catering services and menu options to facilitate informed choices.
- Provided accurate information about business hours, closing times, and company services.
- Demonstrated flexibility by filling multiple roles during peak hours to support team efficiency.
- Operated the cash register and handled dine-in and to-go orders in a high-traffic market.
- Collaborated with team members to ensure accurate and timely order delivery.
Cashier / Textbook Assistant
Mt. San Antonio College Bookstore
Walnut, USA
08.2021 - 12.2021
- Guided students in locating required textbooks and supplies, enhancing their academic preparation.
- Assisted students with printing their schedules and checking the school programs they qualified for.
- Assisted students with receiving their student ID and making sure all school dues are paid
- Oversaw organization of textbook inventory in the store. and restocked merchandise.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA06-2020
Skills
- Attention to detail
- Task prioritization
- Time Management
- Team Collaboration
- Communication
- Bilingual: English & Spanish
- Problem Solving
- Quick learner
- Restocking
- Inventory
Timeline
Barista /Cashier
ToroTea
04.2025 - Current
Barista / Cashier
Freehand Cafe Integral
07.2023 - 05.2024
Cashier / Textbook Assistant
Mt. San Antonio College Bookstore
08.2021 - 12.2021
Cashier / Food Service Assistant
Titos Market
06.2019 - 05.2023
High School Diploma -
Los Altos High School