Genesis Sarmiento
Bay Shore,NY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Fine Fare Supermarket
Copiague, NY
09.2023 - Current
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Emphasized fast, friendly customer service.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Provided customer service support when necessary.
Babysitter
MAGALY CLAVIJO
WEST ISLIP, NY
08.2023 - 09.2024
- Minimized TV and mobile device time by engaging children with games and physical books.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Assisting with meals, snacks, and bedtime routines for the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Took children to and from school and extra-curricular activities.
- Maintaining a positive attitude while being patient and understanding with the children.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
- Read stories and played alphabet games to promote early literacy.
- Communicated with parents about daily activities and any concerning behaviors.
- Tutored children in multiple school subjects to boost educational performance.
- Led hands-on activities consistent with child's interests and skills.
Cashier
Ctown
AMITYVILLE, NY
01.2023 - 07.2024
- Checked personal identifications during alcohol and tobacco sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer inquiries regarding store policies and procedures.
Education
Some College (No Degree) - LAWS
ECOTEC UNIVERSITY
ECUADORSkills
- Microsoft Excel
- Customer service
- Coordination
- Multi-task management
- Training development aptitude
- Positive and professional
- Follow-up skills
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Fine Fare Supermarket
09.2023 - Current
Babysitter
MAGALY CLAVIJO
08.2023 - 09.2024
Cashier
Ctown
01.2023 - 07.2024
Some College (No Degree) - LAWS
ECOTEC UNIVERSITY
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