Genesis Sosa
Chicago,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Mental Health Associate
Riveredge Hospital
Forest Park, Illinois
08.2025 - Current
- Assisted patients with daily living activities and personal care to promote independence and well-being.
- Documented patient interactions and observations to support effective treatment planning.
- Collaborated with multidisciplinary teams to enhance continuity of care for clients.
Insurance Representative
Insure on the Spot
12.2023 - 07.2025
- Handled high call volume while demonstrating professionalism, empathy, and attention to detail in each interaction.
- Assisted walk-in customers with concerns and complaints to ensure satisfactory resolutions.
- Processed cash, check, and credit card transactions with high accuracy using cash register.
- Used POS system to enter orders, process payments and issue receipts
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Customer Service Representative
Aucera
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations, resolved disputes while maintaining professionalism and ensuring customer satisfaction.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
MBA -
Lewis University
Romeoville, IL05-2027
Bachelor of Science - Business Administration
Lewis University
Romeoville, IL05-2026
Skills
- Organization
- Time management
- Problem-solving
- Microsoft Excel skills
- Teamwork
- Communication
Languages
Spanish
Timeline
Mental Health Associate
Riveredge Hospital
08.2025 - Current
Insurance Representative
Insure on the Spot
12.2023 - 07.2025
Customer Service Representative
Aucera
01.2023 - 12.2023
MBA -
Lewis University
Bachelor of Science - Business Administration
Lewis University