Genesis Thompson Santiago
Panama City ,FLORIDA
Summary
Accomplished trainer and team leader with a proven track record at FedEx, enhancing training quality and exceeding performance expectations. Skilled in bilingual communication and staff training, proficient at problem-solving and multitasking. Boosted productivity and customer satisfaction through effective management and workflow planning, demonstrating exceptional decision-making and team leadership abilities.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
FedEx
08.2023 - Current
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Store Front Staff Member
Fat and Weird Cookie Co.
09.2022 - 08.2023
- Trained new employees on company policies, procedures and best practices for consistent performance across the team.
- Handled cash register transactions and processed payments accurately.
- Consistently met or exceeded individual sales targets while contributing to overall store success.
- Managed store opening/closing procedures efficiently to minimize downtime and maintain security standards.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Package Handler
XPO Logistics
05.2022 - 07.2022
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Stock Associate
Crocs
05.2021 - 05.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Expedited incoming shipments by unloading trucks, verifying contents against invoices, and promptly stocking merchandise on shelves.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
Stock Associate/ Sales Associate
Marshalls
11.2020 - 05.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Shift Lead/ Milkshake Decorator
The Yard Milkshake Bar
11.2019 - 10.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
J.R. Arnold High School
Panama City Beach, FL05.2020
Skills
- Fluent bilingual communication
- Staff training
- Safety awareness
- Management
- Problem-solving
- Decision-making
- Multitasking
- Effective communication
- Team leadership
- Work flow planning
Languages
Spanish
Native or Bilingual
Timeline
Package Handler Trainer
FedEx
08.2023 - Current
Store Front Staff Member
Fat and Weird Cookie Co.
09.2022 - 08.2023
Package Handler
XPO Logistics
05.2022 - 07.2022
Stock Associate
Crocs
05.2021 - 05.2022
Stock Associate/ Sales Associate
Marshalls
11.2020 - 05.2021
Shift Lead/ Milkshake Decorator
The Yard Milkshake Bar
11.2019 - 10.2020
J.R. Arnold High School
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