Genesis Trejo
Killeen,TX
Summary
Inspection Manager with expertise in quality assurance and control management. Skilled in implementing new technologies for automated inspection systems and developing inspection protocols for incoming materials, in-process production, and final product inspections. Demonstrated ability to manage a team of inspectors and ensure quality control standards are met. Excellent communication and problem-solving abilities, with a positive attitude and a focus on achieving goals through teamwork and collaboration. Problem-solving Time management Problem-solving abilities . Excellent communication . Attention to detail . Multitasking Abilities Organizational skills Adaptability and flexibility . Effective communication Computer skills Professionalism Team collaboration Decision-making Adaptability Team building Reliability Team leadership Self motivation Time management abilities Active listening Verbal and written communication Customer relationship management . Problem resolution Scheduling and coordinating Training and development Work Planning and Prioritization Documentation and reporting . Quality control . Good judgment Conflict resolution
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
INSPECTION MANAGER
Colonial Property Management
Harker Heights, TX
11.2023 - 01.2025
- Schedule management
- Strategic planning
- Goal setting, Maintained accurate records of all inspections including nonconforming material reports
- Implemented new technologies for automated inspection systems when needed
- Performed regular audits of internal processes for continuous improvement initiatives
- Developed and implemented inspection protocols for incoming materials, in-process production, and final product inspections
- Participated in vendor selection process ensuring suppliers meet company requirements
- Provided timely feedback on supplier performance based on inspection results
- Established relationships with vendors to ensure their products meet customer specifications
- Demonstrated ability to manage a team of inspectors and ensure quality control standards are met
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Developed existing team into high productivity, results-oriented unit through creative initiatives
- Identified operational process inefficiencies to recommend necessary improvements
- Facilitated month-end closing processes, invoicing and journal entries
- Developed training modules and documentation to train staff.
- Investigated root cause analysis of defects identified during inspections, providing corrective action recommendations when needed.
- Monitored the performance of inspectors to ensure accuracy in measurements, calibrations, and tests performed.
- Produced thorough, accurate and timely reports of project activities.
- Drafted reports summarizing findings from completed inspections and provided feedback on areas needing improvement.
- Resolved any discrepancies between actual results and expected outcomes during inspections.
- Investigated customer complaints concerning product quality or service issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted daily inspections of production lines, ensuring adherence to quality standards.
- Implemented quality control measures to uphold company standards.
- Maintained detailed records of all inspected items, including test results and necessary documentation.
- Reviewed product specifications with management team to ensure compliance with customer requirements.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
Sales Associate
American Eagle Outfitters, Inc
Killeen, Texas
05.2023 - 12.2023
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Demonstrated product features and benefits for customers' needs.
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted inventories on a regular basis to track stock levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Greeted customers and provided exceptional customer service.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled returns and exchanges according to company policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
- Computed purchases and received and processed cash or credit payment.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Associate
Journeys Shoes
Killeen, TX
03.2023 - 12.2023
- Processed transactions using a point-of-sale system.
- Developed promotional strategies to increase sales volume.
- Answered store and merchandise questions and led customers to wanted items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection, sizing and styling.
- Maintained records related to sales for store management.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Demonstrated product features and benefits for customers' needs.
- Answered incoming telephone calls to provide store, products and services information.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered customer inquiries regarding product features, pricing, and availability.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Handled returns and exchanges according to company policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed credit card transactions quickly and securely.
- Computed purchases and received and processed cash or credit payment.
- Organized stockroom shelves according to size, color or style.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
Fryer
In n out burgers
Killeen, Texas
11.2021 - 11.2022
- Prepared multiple orders at once for speedy service.
- Followed specific instructions from supervisors when preparing food items.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
- Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
- Kept items warm until sold using heat lamps.
- Restocked and rotated food products using first-in, first-out method.
- Scraped and stacked dirty dishes and cooking utensils to prepare items for cleaning.
- Organized kitchen and walk-in freezer to enable employees to easily find items.
- Adhered to food safety and HACCP regulations to prevent contamination of food.
- Operated large-volume cooking equipment, including grills, deep-fat fryers, and griddles.
- Restocked ingredients and supplies needed for daily operations.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Monitored food during the cooking process to avoid burning and undercooking.
- Maintained proper fryer temperature to ensure food safety standards were met.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Ensured that all fried foods were cooked at the correct temperature levels.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Assisted in preparing menu items according to recipe specifications.
- Packaged menu items into bags or trays and placed drink orders into carriers to prepare food for customers.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Identified any potential hazards related to fryer usage or operation.
- Checked quality of food and kept track of old and new items to ensure freshness of ingredients.
- Took initiative to clean up spills that occurred in the fryer station area.
- Set up station according to standard operating procedures with ample backup product to complete shift.
- Used food thermometer to verify cooking of food items to proper temperature.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Managed household errands and other essential duties.
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
- Washed and cut ingredients for quick meal assembly.
- Used grills, deep fryers and griddles to cook food.
- Stocked work area with necessary supplies, such as oil and seasonings.
- Filled and served various beverages for customers.
- Utilized appropriate personal protective equipment when working around hot oil.
- Operated point-of-sale cash register to calculate total cost of items.
- Packaged and bagged cooked food and prepared items.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set aside add-on items for future orders.
- Cooked multiple orders simultaneously during busy periods.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Tracked product inventory, noting items requiring reorder.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up work stations prior to opening to minimize prep time.
- Cooked menu items based on customer orders.
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
Education
Real Estate School
Salado, TX02-2025
High School Diploma -
Abeka Cristianity Home School
Florida City, FL12-2022
Skills
- Inspection techniques
- Quality control management
- Positive attitude
- Customer service
- Multitasking
- Quality assurance expertise
- Documentation review
- Teamwork and collaboration
- Staff development
- Decision-making
- Performance reviewing
- Good judgment
- Adaptability and flexibility
- Marketing strategy
- Quality control
- Written communication
- Problem-solving
- Staff training
- Adaptability
- Goal setting
- Teamwork
- Performance management
- Problem-solving abilities
- Onboarding and orientation
- Emergency response
- Crisis management
- Scheduling and coordinating
- Employee development
- Customer relationship management
- Change management
- Vendor management
- Organizational skills
- Time management
- Financial management
- Negotiation
- Product restocking
- Returns processing
- Drawer balancing
- Professionalism and courtesy
- Conflict resolution
- Gift card handling
- POS system operations
- ID verification
- Cash handling
- Transaction handling
- Product knowledge
- Training and onboarding
- Cash management
- Cash handling expertise
- Ordering and stocking
- Online orders preparation
- Receipt handling
- Organizational growth
- Clear communication
- Refunds and exchanges
- Credit and cash transactions
- Inventory management
Languages
Timeline
INSPECTION MANAGER
Colonial Property Management
11.2023 - 01.2025
Sales Associate
American Eagle Outfitters, Inc
05.2023 - 12.2023
Sales Associate
Journeys Shoes
03.2023 - 12.2023
Fryer
In n out burgers
11.2021 - 11.2022
Real Estate School
High School Diploma -
Abeka Cristianity Home School