Genesis Vargas
New York
Summary
Dynamic Tax Preparer with a proven track record at Liberty Tax, excelling in tax advising and documentation filing. Recognized for exceptional customer service and problem-solving skills, I effectively increased business opportunities while ensuring compliance with tax regulations. Bilingual in Spanish, I adapt quickly to diverse client needs, enhancing overall client satisfaction.
Overview
4
4
years of professional experience
Work History
Tax Preparer
Liberty Tax
01.2025 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Scanned and saved multiple records.
- Calculated estimated tax payments for clients.
- Seasonal January - May
Assistant
Fatulas Cleaning LLC
04.2023 - 01.2026
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Patient Assistant
Heart to Heart
03.2022 - 04.2025
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Transported patients between rooms and appointments or testing locations.
Assistant Manager
Nature Valley Market
01.2022 - 04.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
No Degree - Marketing
Bronx Community College
Bronx, NY12.2029
High School Diploma -
Cristo Rey New York High School
New York06.2020
Skills
- Tax advising
- Excellent customer service skills
- Documentation filing
- Problem-solving skills
- Call control skills
- Proficient in Spanish
- Payroll understanding
- Proficient in excel
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tax Preparer
Liberty Tax
01.2025 - Current
Assistant
Fatulas Cleaning LLC
04.2023 - 01.2026
Patient Assistant
Heart to Heart
03.2022 - 04.2025
Assistant Manager
Nature Valley Market
01.2022 - 04.2025
No Degree - Marketing
Bronx Community College
High School Diploma -
Cristo Rey New York High School