Genesis Isabel Osorio Acosta
Martinsburg,WV
Summary
Motivated, focused, responsible individual with a strong commitment to delivering exceptional customer service. Skilled in multitasking and managing various administrative tasks. Dedicated to ensuring the highest level of customer satisfaction through attentive and efficient service. Proven track record of providing top-notch support, striving to exceed expectations and contribute to the success of any team or organization.
Overview
15
15
years of professional experience
Work History
Office Support Specialist/ Clerk / Medical Aide
Shenandoah WIC Program
Martinsburg, West Virginia
12.2022 - Current
- Efficiently scheduled and coordinated appointments for Women, Infants, and Children (WIC) program participants, ensuring timely access to essential services and resources.
- Diligently maintain records of missed appointments and program participants without benefits, making multiple attempts to reschedule and facilitate continued participation in the program.
- Conduct initial screenings and verify income, residency, and identification to determine program eligibility.
- Input participant data into Crossroads managment information Systems (MIS).
- Refer participants to other social and community programs.
- Coordinate transfer requested via phone for individuals moving into or out of state.
- Organized participant and staff workflow for efficiency.
- Obtained prometric data (height, weight and iron) for all program participants.
- Ensure compliance with federal, state, and local regulations.
Front Desk Customer Service Representative
Home 2 Suites by Hilton
Martinsburg, West Virginia
06.2021 - 12.2022
- Created a welcoming environment for incoming visitors.
- Answered phone calls, scheduled reservations and answered to emails in a prompt and courteous manner.
Front Office Manager / Front Desk Customer Service Representative
Hampton Inn by Hilton
Martinsburg, West Virginia
09.2014 - 05.2021
- Oversaw team members.
- Handled incoming phone inquiries, scheduled reservations, and addressed email correspondence.
- Facilitated exceptional guest service experiences while leading payroll operations.
- Administered meal services and ensured immaculate accommodations.
Bi-Lingual Teachers Assistant
Lawrence Public School System
Lawrence, New York
01.2010 - 12.2012
- Managed core activities across daily functions.
- Implemented safety measures, ensuring a hazard-free environment.
- Incorporated diverse instructional techniques such as lectures, media, and group discussions.
- Worked with teachers to provide tailored education to bicultural and bilingual learners.
Education
Certificate Of Hospitality -
Boces Barry Tech
Nassau County, New YorkHigh School Diploma -
Penn Foster
Scranton, PennsylvaniaSkills
- Bilingual English and Spanish
- Customer Service
- Google Workspace
- Microsoft Office Suite
- Strong Interpersonal Skills
- Data Entry
- Medical Aide
- Leadership
- Management
Languages
Spanish
Native or Bilingual
Timeline
Office Support Specialist/ Clerk / Medical Aide
Shenandoah WIC Program
12.2022 - Current
Front Desk Customer Service Representative
Home 2 Suites by Hilton
06.2021 - 12.2022
Front Office Manager / Front Desk Customer Service Representative
Hampton Inn by Hilton
09.2014 - 05.2021
Bi-Lingual Teachers Assistant
Lawrence Public School System
01.2010 - 12.2012
Certificate Of Hospitality -
Boces Barry Tech
High School Diploma -
Penn Foster