Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Geneson Javier

Westbury,NY

Summary

Experienced manager with almost a decade in the food industry, focusing on sales, management, and customer service. Demonstrated ability to thrive in high-pressure situations while achieving significant results. Open to new career challenges that utilize strong operational and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Shift Leader/Assistant Manager (5 Years)

Dairy Queen Grill & Chill
11.2014 - Current
  • Managed daily operations of a high-end restaurant, including staffing, customer service, financials, and marketing.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction, and maintain long-term loyalty.
  • Motivated staff through training and support to enhance service quality and efficiency.
  • Implemented cross-training initiatives among team members, which increased flexibility in staffing and improved overall service delivery.
  • Ensured compliance with health and safety regulations, as well as local, state, and federal laws.
  • Monitored inventory and ordering of food, beverages, and supplies.
  • Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Collaborated with General Manager to create strategic plans driving business growth aligned with company objectives.
  • Worked closely with the restaurant owner to develop and implement marketing initiatives.
  • Analyzed sales data to identify trends, and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
  • Enhanced financial controls to minimize theft and loss risks, while continuously maintaining accurate accounts and cash drawers.
  • Reduced inaccuracies by carefully counting cash, and keeping meticulous records of transactions.
  • Partnered with local vendors to create and execute unique events and promotions, boosting customer engagement.
  • Successfully managed a staff of 2 every shift, even on the busiest of days.
  • Collaborated with the Children's Miracle Network Hospitals to raise $3,000 yearly in donations through sales.

Cashier

Nathan's Famous
08.2011 - 12.2012
  • Welcomed customers, providing detailed information on menu items and specials.
  • Enhanced guest experience by providing exceptional service during checkout.
  • Handled high-volume transactions calmly while delivering excellent customer service.
  • Demonstrated active listening to process customer orders accurately.
  • Promoted upselling techniques, increasing transaction value and driving revenue growth.
  • Managed cash drawer, ensuring accurate currency handling and daily cash reconciliation.
  • Followed cash handling procedures to ensure compliance and security.
  • Maintained cleanliness of restaurant and counter area to uphold hygiene standards.

Education

Google Professional Certificate - Cyber Security

Coursera
Online
06-2024

Incomplete Degree - Film And Video Production

Hofstra University At Nassau County, NY
Nassau County , NY
05.2016

Transfer - Art

Nassau Community College At Garden City, NY
Garden City, NY
12.2014

Skills

  • Customer service
  • Communication skills
  • Organizational skills
  • Computer proficiency
  • Problem solving
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Dependability
  • Flexibility
  • Multitasking

Interests

  • Video Games
  • Reading
  • Writing
  • Figure Model Building
  • Traveling
  • Cooking
  • Learning other cultures

Timeline

Shift Leader/Assistant Manager (5 Years)

Dairy Queen Grill & Chill
11.2014 - Current

Cashier

Nathan's Famous
08.2011 - 12.2012

Google Professional Certificate - Cyber Security

Coursera

Incomplete Degree - Film And Video Production

Hofstra University At Nassau County, NY

Transfer - Art

Nassau Community College At Garden City, NY

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    <ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)

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Geneson Javier