Genessa Gifford
Exton,PA
Summary
Hardworking with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing a positive service experience.
Customer-focused, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented team player
Experienced Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Overview
14
14
years of professional experience
Work History
Hairstylist and Makeup Artist
Self-employeed
Philadelphia, PA
10.2011 - Current
- Styled hair for large events such as annual fashion shows, special hair expos, live television and commercial shoots.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Professionally applied makeup to [Number] clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Consistently received positive performance reviews from guests.
Waitress
Terrain Cafe
Glen Mills, PA
09.2012 - 01.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bartender
The Social
West Chester, PA
08.2011 - 05.2013
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Operated efficiently in high-volume setting to prepare and serve customers and the needs of the waitstaff
- Decreased waste, following strict recipes and drink measurement protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Associate of Arts - Cosmetology
Carsten Institute of Cosmetology
Tempe, AZ10.2010
Skills
- Food and Beverage Service
- Responsible Serving
- Multitasking and Prioritization
- Teamwork and Professionalism
- Cocktail Service
- Cash Handling and Management
- Monitoring Alcohol Consumption
- Professional Service Standards
- Self-Motivated
- Organized and Detail Oriented
- Friendly and Outgoing
- Relationship Building
- Identification and Compliance
Timeline
Waitress
Terrain Cafe
09.2012 - 01.2015
Hairstylist and Makeup Artist
Self-employeed
10.2011 - Current
Bartender
The Social
08.2011 - 05.2013
Associate of Arts - Cosmetology
Carsten Institute of Cosmetology