Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genessa Gutzka

Traverse City,MI

Summary

Administrative Office Manager at Deerhaven Family Dentistry with expertise in scheduling and office administration. Proven track record in enhancing client relationships and optimizing workflows, resulting in cost reductions. Skilled in budget management and fostering teamwork, ensuring high standards of professionalism and compliance. Passionate about creating efficient, collaborative environments.

Overview

21
21
years of professional experience

Work History

Administrative Office Manager

Deerhaven Family Dentistry
06.2020 - 04.2025
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Reduced costs by negotiating vendor contracts for office supplies and services.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Paraprofessional

Glen Lake Community School
09.2012 - 06.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
  • Reported on student progress, behavior, and social skills to parents.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
  • Administered tests and assessments to evaluate student progress and performance.
  • Improved classroom management with development of behavior modification plans.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Adapted teaching materials for special education students, meeting diverse learning needs.
  • Enhanced student engagement by implementing interactive learning activities.

Paraprofessional

Traverse City Area Public Schools-PCMI
01.2004 - 06.2012
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Education

High School Diploma - General Studies

Traverse City Senior High
Traverse City, MI
06.1987

Skills

  • Scheduling and calendar management
  • Office administration
  • Training and coaching
  • Account reconciliation
  • Relationship building
  • Budgeting and finance
  • Scheduling management
  • Credit and collections

Timeline

Administrative Office Manager

Deerhaven Family Dentistry
06.2020 - 04.2025

Paraprofessional

Glen Lake Community School
09.2012 - 06.2020

Paraprofessional

Traverse City Area Public Schools-PCMI
01.2004 - 06.2012

High School Diploma - General Studies

Traverse City Senior High

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Genessa Gutzka