Genet G. Tessma

• Certified medical supplies delivery driver.
• Provided exceptional customer service during interactions with clients.
• Adhered to HIPAA regulations when handling sensitive materials.
• Documented pickups and deliveries and submitted reports after shift.
• Responded quickly to any changes or requests from dispatch personnel.
• Coordinated delivery of medical specimens to appropriate laboratory facilities.
• Managed multiple routes concurrently while meeting all deadlines.

• Overseen day-to-day operations of the restaurant.
• Managed the entire restaurant staff including servers, hosts,kitchen chefs and assistants, live entertainment band crew.
• Acted as liaison between the owners and the restaurant staff.
• Executed the restaurant opening and closure procedures.
• Analyzed business needs, developed and implemented marketing and promotional strategies.
• Developed three to four weeks ahead more than 15 servers' work schedule based on fairly and rotational assignment of tables, bar area.

• Provide a helping hand to the main chief as an assistant in preparing and packaging Ethiopian foods that are prepared daily.
• Satisfy customers' needs with handling orders and addressing challenges in a timely fashion.
• Collaborate with colleagues to keep the dine-in area clean and safe by working together.
• Ensured the restraint is incompliance with the health department requirements.
• Routinely checked restaurant inventory and prepared list for manager to order.

• Provide exceptional customer service as a server at a dine-in and carry-out restaurant.
• Fulfill customer orders in a timely fashion while attending to customer needs and challenges, they face within the restaurant.
• Greeted customers and help seated to appropriate tables.

Moved to United States- December 2018

• Managed that day-to-day operation of the auto shop.
• Greeted customers and assigned mechanics to perform the needed trouble shooting.
• Provided customers and assigned upfront estimate of the proposed repair, acknowledgement, and approval work to proceed.
• Order required spare parts and inventory store items.
• Generated invoice and processed payments.
• Hired, trained, promoted technicians based on performance.
• Ensured the required permits are in good standing.
• Coordinated with insurance companies to process claims and resolve issues.