Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Geneva Baldizan

Geneva Baldizan

Albuquerque,NM

Summary

Dynamic Administrative Office Manager with a proven track record at E and P Construction. Enhances office operations through expert office management, scheduling, and financial administration. Successfully builds strong client relationships and improves efficiency by over 30%. Proficient in QuickBooks and adept at fostering teamwork, consistently driving results, and exceeding business objectives.

Work History

Administrative Office Manager

E and P Construction
  • Created a welcoming office environment by maintaining clean, organized spaces for staff use.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Assisted executive management with special projects as needed to support overall business objectives.
  • Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
  • Reduced costs by negotiating vendor contracts for office supplies and services.
  • Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
  • Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
  • Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
  • Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized and updated databases, records and other information resources.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Facilitated coordination of office activities.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed comprehensive reports and presentations for executives.
  • Strengthened collaborations to enhance administrative support.

Store Manager

Money Mart
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw financial transactions including cash handling.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Executed point of sale opening and closing processes.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Updated merchandise and displays to highlight new promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.

Cashier

Stuffy’s
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

High School Diploma -

CNM
Albuquerque, New Mexico

Skills

  • Scheduling and calendar management
  • Office administration
  • Training and coaching
  • Account reconciliation
  • Relationship building
  • Budgeting and finance
  • Scheduling management
  • Credit and collections
  • Payroll and budgeting
  • Expense reporting
  • Documentation and control
  • Workflow planning
  • Office management
  • Business recordkeeping
  • Business operations management
  • Records management
  • Inventory control
  • Deadline management
  • Financial administration
  • Expense tracking
  • Administrative support
  • Employee onboarding
  • Staff training and development
  • Sales support
  • Team building
  • Spreadsheet and database creation
  • Office management software
  • Vendor engagement
  • Office inventory oversight
  • Microsoft office
  • Quickbooks
  • Time management
  • Attention to detail
  • Work Planning and Prioritization
  • Bookkeeping
  • Administrative management

Timeline

Administrative Office Manager

E and P Construction

Store Manager

Money Mart

Cashier

Stuffy’s

High School Diploma -

CNM
Geneva Baldizan