VANESSA MILLER

In this role I was responsible for increasing and maintaining General Contractor and Facility/Property Manager contributed projects in the Dodge Construction Network (DCN) via ONETEAM’s SaaS bid management solution and the Concierge Invitation to Bid messaging service. My responsibilities included:

• Searching for new clients who are in need of subcontractor and supplier bids
• Retaining users and securing projects for bid in assigned territories
• Messaging project information and plan room documents
• Demonstrate the features and benefits of ONETEAM and DCN
• Onboarding new users including adding the vendor logo and uploading their private vendor database
• Training new users on vendor, document, and communication management features
• Supporting users via phone, email, chat, and virtually to solve product and technical issues
• Maintaining frequent contact with users to nurture relationships and increase product retention
• Contacting users to solicit product feedback and proposals for improvement
• Contacting non-product users to schedule demonstrations
• Contacting non-product users to secure bidding projects for concierge messaging
• Communicating new user projects and relationship opportunities to the sales team
• Collaborating with associated internal operational teams
• Promoting other DCN products and services to users for upsell opportunities
• Testing and providing product performance issues to the QC Specialist with proposed solutions
• Team Lead August 2021-July 2025 included onboarding new specialists, training team members, creating standard operating procedure manuals

• Generate new and repeat sales by conducting online demonstrations of multiple SaaS product lines
• Determine client requirements and expectations in order to recommend specific products and solutions
• Use technical knowledge and sales skills to provide advice and support on a range of products
• Educate clients about terminology, system tools, features and benefits of products to improve product related sales and client satisfaction
• Search for new clients to maximize client potential in designated territories
• Secure meetings and close new business by qualifying opportunities with key decision makers
• Support marketing activities by attending trade shows, conferences and other marketing and networking events

• Standard and custom materials sales
• Customer relations
• Product and software training
• Managing key client accounts
• Canvassing for new business
• Promotional and networking events

• Teaching grades K-6

• Training and managing retail staff

• Ordering and stocking inventory
• Customer service

• Billing and invoicing
• Switchboard operation