Aspiration to take on new tasks with a willingness to overcome objections and challenges by focusing on developing personal skills. Works with enthusiasm throughout the day to deliver exceptional member experience to make deeper personal and professional connections to our members. More than 9 years of customer service demonstrating excellent interpersonal and communication skills. Successful team player by responding to and respecting different team interests, learning styles, and diversity in the workplace. Results-driven professional focused on delivering exceptional support for member needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Offers strong background in customer relations and communication.
The Cobb award is given to any branch with exceptional member service within four full quarters. Member satisfaction is 92% or above consistently.