Markell Strong
Pensacola
Overview
5
5
years of professional experience
Work History
Member Service Representative III (BOD)
Navy Federal Credit Union
Pensacola
11.2023 - Current
- Processed routine transactions including check cashing, deposits, and withdrawals accurately.
- Assisted members with deposit accounts, loans, and other financial product maintenance.
- Conducted research to resolve account discrepancies and fulfill service requests promptly.
- Educated members on available products to identify cross-service opportunities.
- Ensured adherence to federal regulations concerning financial services at all times.
- Provided counseling on products to effectively meet member needs.
- Collaborated with team members by sharing insights and best practices as experience expanded.
- Maintained secure handling of cash and negotiable instruments.
FSR III/ Cash Services Supervisor
Members First Credit Union of Florida
Pensacola
12.2020 - 11.2023
- Supervised cash handling operations and ensured compliance with credit union policies.
- Coordinated daily cash audits to maintain accuracy and security of funds.
- Assisted members with inquiries related to cash transactions and services offered.
- Maintained a safe working environment by adhering to security protocols, including monitoring access to secure areas.
- Collaborated with management to enhance customer service experiences within the branch.
- Tracked inventory levels of supplies used in the department such as currency notes and coins.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Education
Yellow Belt -
Lean Sigma Six
02-2024
Interdisciplinary Studies -
Pensacola Christian College
Pensacola, FL01.2022
Skills
- Transaction processing
- Financial product knowledge
- Account reconciliation
- Regulatory compliance
- Cash handling management
- Problem resolution
- Team collaboration
- Performance appraisal
- Effective communication
- Attention to detail
- Service excellence
- Banking
- Member onboarding
- Member correspondence
- Customer service
- Complaint handling
- Relationship building
- Banking operations support
- Escalation handling
- Dispute resolution
- Teamwork
- Problem-solving abilities
- Team building
- Communication skills
Timeline
Member Service Representative III (BOD)
Navy Federal Credit Union
11.2023 - Current
FSR III/ Cash Services Supervisor
Members First Credit Union of Florida
12.2020 - 11.2023
Yellow Belt -
Lean Sigma Six
Interdisciplinary Studies -
Pensacola Christian College