Castrenze Tripi
Summary
Dedicated service professional focused on member satisfaction and efficient service delivery. Proven expertise in addressing member needs while fostering positive interactions, resulting in enhanced customer loyalty. Recognized for exceptional collaboration skills and adaptability to evolving requirements, ensuring seamless operations. Committed to supporting team initiatives and consistently upholding high service standards to drive organizational success.
Overview
13
13
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
04.2023 - Current
- Assisted with complex teller and platform transactions, including account maintenance, funds transfers, and resolving discrepancies
- Ensured accuracy and compliance with financial regulations while delivering exceptional member service.
- Vault Custodian-responsible for securing, maintaining, and balancing branch vault in compliance with federal regulations and internal controls
- Trained as a financial presentation specialist, qualified to deliver educational sessions on savings strategies, budgeting, and financial wellness
- Trained to mentor newly onboarded Member Service Representatives (MSRs), providing guidance on branch operations, member service standards, and compliance procedures.
- Earned promotion to MSR III in recognition of consistent excellence in member service, operational accuracy, and leadership contributions, including mentoring new team members, resolving complex transactions, and maintaining high standards of compliance and professionalism.
- Entrusted with key access to the branch, demonstrating reliability, integrity, and adherence to strict security protocols.
- Authorized to perform Signature Guarantee Stamp transactions, ensuring compliance with financial institution policies and federal regulations
Store Associate
Defense Commissary Agency
04.2022 - 01.2023
- Operated Click2Go platform to process and prepare online grocery
- Assisted in onboarding and training new employees on the Click2Go online grocery fulfillment system
- Placed bi-weekly supply orders to ensure consistent inventory levels and uninterrupted operations
- Diagnosed and resolved a critical inventory issue affecting over 700 items that were consistently out of stock.
- Assisted in setting up promotional displays for holidays and weekly events to enhance customer engagement and drive sales.
- Assisted in stocking and organizing store shelves to ensure product availability and visual appeal
Back-of-House Culinary Specialist
Chili's Grill & Bar
04.2020 - 04.2022
- Prepared and plated high-volume meals in a fast-paced kitchen environment.
- Maintained food safety standards and kitchen cleanliness.
- Collaborated with kitchen staff to ensure timely service and quality control.
- Executed consistent food preparation and presentation aligned with brand standards.
- Specialized in grill, sauté, and prep stations, contributing to efficient kitchen operations.
Manager Food Service
Subway
04.2018 - 01.2019
- Managed daily cash intake to make deposits
- Counted inventory weekly to maintain the weekly cost of goods at 28% and labor at 19%.
- Manage inventory and adhere to budget with dual orders weekly
- Created weekly schedule to ensure proper staffing daily
- Manage staff by hiring new employees when understaffed
- Help to resolve customer complaints.
- Maintain daily amount of bread baking to ensure freshness and quality of product
- Prepare products every day to maintain our stores' high standards.
- Helped grow sales 6% weekly from the previous year.
Dental laboratory Technician
U.S. Military- Navy
09.2012 - 11.2017
- Case manager for 38,000 beneficiaries
- Helped create 300 appliances for patients
- I worked independently to help 30 dentists across Okinawa.
- Assign cases and work with dentist to ensure appliance is made correctly
- Mail and track cases being shipped across to other Naval clinics
- Completed 35 same day rush cases to ensure patients were functioning
Education
Bachelor's - marketing
American Military University
Charles Town, WV10.2022
Certificate - Undergraduate - Human Resource Management
American Military University
Charles Town, WV10.2022
Associate of Arts Degree - Business Administration
American Military University
Charles Town, WV08.2017
High School Diploma - undefined
Middletown High School
Middletown, CT06.2007
Skills
- Client support
- Effective relationship management
- Transaction processing
- Customer service expertise
- Problem-solving
- Collaborative teamwork
Timeline
Member Service Representative III
Navy Federal Credit Union
04.2023 - Current
Store Associate
Defense Commissary Agency
04.2022 - 01.2023
Back-of-House Culinary Specialist
Chili's Grill & Bar
04.2020 - 04.2022
Manager Food Service
Subway
04.2018 - 01.2019
Dental laboratory Technician
U.S. Military- Navy
09.2012 - 11.2017
Certificate - Undergraduate - Human Resource Management
American Military University
Associate of Arts Degree - Business Administration
American Military University
High School Diploma - undefined
Middletown High School
Bachelor's - marketing
American Military University