Marcus Sanders
Maple Grove,MN
Summary
Dynamic and results-driven professional with over five years of experience in the security sector and more than six years in exceptional customer service. Recognized for strong organizational and time management skills, consistently thriving in diverse environments. Eager to leverage a solid foundation of training and expertise in entry-level opportunities that foster personal growth while contributing to organizational success. Committed to continuous improvement and dedicated to enhancing operational efficiency within a collaborative team setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Digital Msr
Navy Federal Credit Union
01.2022 - 11.2024
- Answered inquiries by effectively researching, locating and relaying information to members
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted testing of software and systems to ensure quality and reliability.
Front-end Associate
Wal-Mart Supercenter
10.2019 - 01.2022
- Processed customer transactions with accuracy and efficiency.
- Utilized Point Of Sale systems effectively to process sales and manage customer data.
- Maintained a friendly, professional environment for over 200 customers daily.
- Assisted customers by providing product information and guidance.
- Executed various store tasks to ensure smooth operations throughout shifts.
2nd Class Master at Arms (Military Police)
United States Navy
12.2014 - 05.2019
- Protected key assets while ensuring personnel safety aboard installation as base security member.
- Monitored CCTV cameras and coordinated mobile units through effective dispatching.
- Maintained 100% accountability of equipment, performing maintenance to ensure functionality.
- Resolved hostile situations by tactfully engaging with associates and the public.
- Led a squad of seven sailors, fostering teamwork and mission readiness.
- Supervised new personnel, training to achieve combat readiness within established timelines.
- Supervised a team of watch-standers responsible for monitoring all areas of the installation.
- Maintained accountability for weapons, ammunition, keys, and other sensitive items.
- Conducted security sweeps of installation spaces and personnel to ensure compliance with Navy regulations.
Education
Associates of Computer Science - Cyber Security
Pensacola State College
Pensacola, FL12-2025
Skills
- Network security
- Incident response
- Vulnerability assessment
- Customer service
- Critical thinking
- Data management
- Attention to detail
- Communication
- Time management
- Technical troubleshooting
Problem-solving
Friendly, positive attitude
Multitasking Abilities
Computer skills
Calm under pressure
Active listening
Certification
Google Cyber Security
Cybersecurity Analyst (Pensacola State College)
Timeline
Digital Msr
Navy Federal Credit Union
01.2022 - 11.2024
Front-end Associate
Wal-Mart Supercenter
10.2019 - 01.2022
2nd Class Master at Arms (Military Police)
United States Navy
12.2014 - 05.2019
Associates of Computer Science - Cyber Security
Pensacola State College