Kristiaun Watson
Pensacola,FL
Summary
Dynamic professional known for adaptability and quick learning in diverse environments. Proven ability to swiftly acquire and apply new knowledge, enhancing team productivity. Committed to continuous improvement and seeking opportunities that value dedication and hard work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Navy Federal Credit Union-Heritage Oaks
PENSACOLA, FL
03.2025 - 07.2025
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front-End Cashier
Walmart
Pensacola, FL
06.2024 - 03.2025
- Provide excellent customer service.
- Processed efficient and accurate cash, check, debit and credit card payments.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Maintained a clean workstation, and kept the cash drawer organized.
- Learned roles of other departments to provide coverage and keep store operational.
Deli Associate
Walmart
PENSACOLA, FL
09.2025 - Current
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared baked goods.
Crew Member
McDonald's
Pensacola, FL
07.2021 - 06.2024
- Warmly greeted customers to promote great customer service and a positive ordering experience.
- Performed cashier duties such as taking orders, collecting payments and providing change correctly.
- Ensure food safety standards are being followed while preparing food according to the restaurant's guidelines.
- Maintained a clean and organized work area to ensure efficient operations.
- Resolve customer complaints as necessary in a professional manner.
Part Time Sales Associate
Kids Foot Locker
Pensacola, FL
04.2022 - 01.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Utilized technology resources to assist customers with sales, and locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves and supplies as needed to ensure sufficient inventory levels and organized displays.
Education
High School Diploma -
Escambia High School
Pensacola, FL05-2024
Skills
- Customer Service
- Communication
- Interpersonal
- Time Management and organizational
- Reliable and Punctual
- Active Listening
- Problem-Solving
- Adaptability and Quick Learner
- Teamwork and Collaboration
- Leadership
- Attention to Detail
- Computer Proficiency
- Product Sales and Retail Operations
Languages
English
Certification
- CPR Certification
- Servsafe Certification
Accomplishments
- Academic Superlative African American History Recipient
- Spirit of Achievement English Arts II Recipient
- Selected Member of National Honors Society
- Graduated Magna Cum Laude
- GPA: 3.8
- History/Language AP Course
References
References available upon request.
Timeline
Deli Associate
Walmart
09.2025 - Current
Customer Service Representative
Navy Federal Credit Union-Heritage Oaks
03.2025 - 07.2025
Front-End Cashier
Walmart
06.2024 - 03.2025
Part Time Sales Associate
Kids Foot Locker
04.2022 - 01.2023
Crew Member
McDonald's
07.2021 - 06.2024
High School Diploma -
Escambia High School