Geneva Garza
San Antonio
Summary
Versatile healthcare professional specializing in operational compliance and patient-centered care. Proven ability to manage complex scheduling and documentation tasks while leading teams to optimize efficiency. Expertise in data audit and analysis, driving continuous improvements in healthcare service delivery.
Overview
1
1
Certification
23
23
years of professional experience
Work History
CSA/RHRP
QTC/Leidos
San Antonio
10.2023 - Current
- Coordinate and oversee Service Member readiness activities, including exam scheduling, completion of required physical forms, multiappointment management, and preparation of all physical documentation.
- Managed and monitored multiple trackers to coordinate schedules across USAR component physicals, ensuring timely completion of all readiness requirements.
- Maintain strong communication with Service Members, providers, and logistics to resolve inquiries and ensure timely completion of requirements.
- Supported implementation of policies and improvements in workflows across RHRP program to enhance operational efficiency.
- Conducted PDF audits for DoD, scrubbed Medpros/Medchart, and ensured accuracy of medical documentation to uphold compliance standards.
- Pull and analyze operational data using Tableau, PRM, and other reporting platforms to support leadership decisionmaking and drive process improvements.
- Assign daily work to colleagues, balancing workload distribution and supporting team efficiency.
Medical Assistant
WellMed
San Antonio
01.2019 - 10.2023
- Delivered compassionate, patient-centered care while maintaining high accuracy in documentation and EHR management.
- Performed clinical duties including vitals, triage, EKGs, injections, phlebotomy, pulmonary function testing, and assisting providers with minor procedures.
- Managed appointment scheduling, patient registration, medication refills, and communication with pharmacies and specialists.
- Coordinated referrals, radiology authorizations, and disease management communications.
- Enhanced patient satisfaction through effective communication, timely follow-up, and resolution of concerns.
- Trained and mentored new staff, reinforcing compliance with clinic policies, procedures, and quality standards.
- Led team of 7 medical assistants, assigning daily responsibilities and monitoring performance to enhance workflow efficiency.
- Relocated from Crockett Park clinic to Ingram clinic in 2021.
Medical Assistant
South Texas Internal Medicine
San Antonio
01.2004 - 12.2019
- Conducted vitals, triage, EKGs, injections, pulmonary function testing, and medication administration.
- Supported physicians during minor surgeries, procedures, and diagnostic testing.
- Streamlined management of patient records, referrals, medication refills, and communication with pharmacies and specialists to enhance patient care coordination.
- Educated patients on treatment plans, preventative care, and followup instructions to promote adherence and health literacy.
- Established rapport with patients through regular communication through consistent communication and compassionate care.
- Contributed to development of clinic policies and procedures to ensure compliance and support operational efficiency.
Education
Bachelor of Science - Business Administration
SNHU
Manchester, NH08-2025
Associate of Arts - Liberal Arts
Palo Alto College
San Antonio, TX05-2014
GED -
John Jay High School
San Antonio, TX01-1996
Skills
Core competencies
Operations and compliance
- Documentation and reporting
- Medical documentation expertise
- Operational compliance
- Workflow optimization
- Operational efficiency
- Quality assurance practices
- Data review and auditing
- Data analysis techniques
- Process improvement
- Attention to detail
- Patient communication skills
- Customer communication strategies
- Customer service excellence
- Vendor and provider coordination
- Patient scheduling efficiency
- Leadership and training
- Staff training and mentorship
- Conflict resolution strategies
- Composure under pressure
Certification
- Certified Medical Assistant
- CPR Certified
- AED Certified
Accomplishments
- Deans List
- Honor Roll
Timeline
CSA/RHRP
QTC/Leidos
10.2023 - Current
Medical Assistant
WellMed
01.2019 - 10.2023
Medical Assistant
South Texas Internal Medicine
01.2004 - 12.2019
Bachelor of Science - Business Administration
SNHU
Associate of Arts - Liberal Arts
Palo Alto College
GED -
John Jay High School