Geneva Jack
Ashland,KY
Summary
Dynamic Certified Product Trainer with extensive experience at Medtronic, excelling in product education and usability testing. Proven track record in enhancing sales portfolios and fostering strong relationships with healthcare providers. Expertise in diabetes and cardiac management combined with exceptional communication skills drives successful patient outcomes and effective team collaboration.
Overview
24
24
years of professional experience
Work History
Certified Product Trainer/Usability Studies
Medtronic
Northridge, CA
05.2010 - Current
- Work directly with team managers on key accounts to help facilitate increased sales portfolio and account volume for territory.
- Recognized by multiple territory managers, clinical territory managers and district managers as holding strong product trainings and portfolio growth. Colleague references provided upon request.
- Formative and Summative usability studies with pump and CGM devices.
- Training and follow up with patient on multiple insulin pump models (Models: 530, 723, 630G, 670G, 770G, 780G), iPro and CGM systems.
- 72hr post follow up support calls with 780G.
- Carelink software review and collaboration with positive outcomes.
- Assisting in retrieval of needed information from HCP offices while preparing for product shipment.
- Proactively identified, managed and solved complex problems with patients and HCP.
- Team member performance while cultivating respectful HCP relationships.
- Proactively executing plans with patient and provider follow up protocols increasing successful outcomes.
Principle Educator
Dr. Yancey Holmes
Maysville, KY
04.2004 - 10.2020
- Overseeing adverse events, compliance, patient tracking and recruitment.
- Education on multiple daily insulin injections.
- Insulin pump management.
- Assisted with successful outcomes of Type I and Type II Diabetes.
- Back office management.
Contract Diabetes Interactive Network Trainer
Eli Lilly
Indianapolis, IN
05.2012 - 05.2016
- Large speaking engagements and presentation over diabetes management with Nurse Practitioner groups.
- Diabetes education classes with patients on Lilly branded insulin.
- Carb counting.
- Life choices for successful diabetes management.
Technician
Dr. Matt Shotwell
Maysville, KY
08.2001 - 04.2004
- Electrocardiogram testing.
- Vitals.
- Ankle-Brachial index testing.
- Stress Test and Cath lab assistance.
Education
Bachelor of Science -
University of The Cumberlands
Williamsburg, KYSkills
- Medical device expertise
- Usability testing education
- Diabetes division knowledge
- Cardiac division knowledge
- Persistence and management
- Medical safety protocols
- Verbal and written communication
- Patient and physician education
- Marketing strategies
- Leadership skills
- Medical device sales
Membership
- ADCES
Timeline
Contract Diabetes Interactive Network Trainer
Eli Lilly
05.2012 - 05.2016
Certified Product Trainer/Usability Studies
Medtronic
05.2010 - Current
Principle Educator
Dr. Yancey Holmes
04.2004 - 10.2020
Technician
Dr. Matt Shotwell
08.2001 - 04.2004
Bachelor of Science -
University of The Cumberlands
Similar Profiles
Jennifer RossmannJennifer Rossmann
Senior Sales Representative at MedtronicSenior Sales Representative at Medtronic
Ava FordAva Ford
Intern at MedtronicIntern at Medtronic
Mohamed HassanMohamed Hassan
Senior Software Engineer at MedtronicSenior Software Engineer at Medtronic
Yuki NoskerYuki Nosker
Senior Global Product Manager at MedtronicSenior Global Product Manager at Medtronic
Eric BennettEric Bennett
Service Technican at Factory Warranty ServicesService Technican at Factory Warranty Services