Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Geneva Lacking

Geneva Lacking

Dallas,TX

Summary

Objective: To obtain a position in Fraud Compliance Operations & Investigations. Also, to assist the Fraud & Compliance Operations & Investigations department in complying with regulatory requirements, by using my skills in gathering, analyzing and reporting evidentiary findings, including forensic financial analysis and fraud.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transaction Specialist II

JP Morgan & Chase
Fort Worth, TX
03.2020 - Current
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used coordination and planning skills to achieve results according to schedule.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, and profit and loss statements for clients.
  • HIPPA Certified

Loss Prevention Supervisor

Kohl's Department Stores, Inc
Waukesha, WI
02.2018 - 02.2019
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Trained staff on loss prevention tactics and company procedures.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.

Correctional Officer

House Of Correction
Franklin, WI
03.2017 - 02.2018
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Arranged for medical and dental care of inmates.

Checking Services Representative

North Shore Bank Of Commerce
Brookfield, WI
03.2016 - 03.2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environment.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Organized material to research and complete writing tasks.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Oversaw daily operations to ensure high levels of productivity.
  • Conducted prompt and thorough investigations on referred files.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with Fraud & Compliance to decrease negative financial impact to both clients and financial institution.

Universal Banker

North Shore Bank Of Commerce
Milwaukee, WI
03.2015 - 03.2016
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Completed and reviewed Suspicious Activity Reports and Currency Transaction Reports to uncover possible fraudulent activity.
  • Collaborated with Fraud & Compliance to comply with US PATRIOT ACT and comply with Anti Money Laundering regulations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Bachelor of Science - Criminalistics And Criminal Science

University of Wisconsin - Milwaukee
Milwaukee, WI
12.2016

Associate of Arts - Liberal Arts And Sciences

Milwaukee Area Technical College
Milwaukee, WI
05.2014

Skills

  • Report Filing (SARs, CTR)
  • Quality Assurance
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Analytical Thinking
  • Research Skills, Drawing Appropriate Conclusions
  • HIPPA Certified
  • Risk, Controls, & Conduct
  • Teamwork & Leadership

Accomplishments

  • Award of Academic Excellence (Milwaukee Area Techinical College)

Affiliations

  • Black Organization for Leadership Development
  • Fast Forward Women on the Move
  • Employee Engagement Team
  • Voice Committee

Certification

  • CPR
  • HIPPA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Transaction Specialist II

JP Morgan & Chase
03.2020 - Current

Loss Prevention Supervisor

Kohl's Department Stores, Inc
02.2018 - 02.2019

Correctional Officer

House Of Correction
03.2017 - 02.2018

Checking Services Representative

North Shore Bank Of Commerce
03.2016 - 03.2017

Universal Banker

North Shore Bank Of Commerce
03.2015 - 03.2016

Bachelor of Science - Criminalistics And Criminal Science

University of Wisconsin - Milwaukee

Associate of Arts - Liberal Arts And Sciences

Milwaukee Area Technical College

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Geneva Lacking