Geneva Palermo
New York,NY
Summary
Motivated, approachable professional who learns fast and contributes with positive attitude. Focused on teamwork, smart execution, and delivering great results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Residential House Cleaner /Small Business Owner
Tidy Angel Cleaning Service
New York, New York
09.2024 - Current
- Followed detailed cleaning checklists to ensure thoroughness and consistency.
- Communicated with clients to understand specific cleaning preferences and needs.
- Managed time effectively to complete tasks within scheduled visits.
- Cleaned interior windows and wiped down blinds.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Swept, vacuumed and mopped hardwood floors.
- Swept porches, decks or patios.
- Organized closets as requested by clients.
Assistant Manager /Lead Dog Handler
Island Pet Resort
Staten Island, New York
04.2024 - 09.2024
- Assisted in managing daily operations of pet care services.
- Coordinated schedules for staff and pet grooming appointments.
- Trained new employees on customer service and pet handling protocols.
- Oversaw inventory management for pet supplies and equipment.
- Communicated with pet owners regarding services and care instructions.
- Ensured cleanliness and safety standards throughout the facility.
- Supported marketing efforts to promote services and attract clients.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily feeding schedules and monitored dietary needs of all dogs.
- Supervised dog interactions to ensure safety and promote positive behavior.
- Organized playgroups based on size and temperament for optimal engagement.
- Adhered to all safety protocols when handling animals.
- Assisted with the intake process by obtaining required documents from customers such as proof of vaccination records.
- Maintained a clean and safe environment for pets by regularly sanitizing kennels, crates and play areas.
- Responded quickly to any incidents involving aggressive behavior among animals.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
Personal Assistant
Island Custom Motor Sport
Staten Island, New York
08.2023 - 04.2024
- Responded to customer calls and texted to schedule repairs.
- Provided personal support to the owner, including errand running and personal shopping.
- Prepared detailed repair orders to deliver accurate quotes.
- Coordinated parts pickups and deliveries with local shops.
- Coordinated schedules and managed communications, ensuring repair completions in a timely manner.
- Maintained records of past/present repairs ensuring accuracy for business needs.
- Managed office supplies inventory and vehicle parts and placed orders when necessary.
Warehouse Packer
Amazon JFK8
Staten Island
01.2022 - 03.2023
- Pack customer orders accurately and efficiently for timely shipment.
- Operate packaging equipment to prepare items for distribution.
- Inspect products for quality to ensure compliance with standards.
- Maintain a clean and organized work area throughout shifts.
- Collaborate with team members to meet daily packing goals.
- Follow safety protocols to minimize workplace hazards.
- Utilize handheld scanners for inventory tracking and management.
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Resolved packing issues promptly to avoid delays in the shipping process.
Body Hair Removal Specialist
Sugaring NYC- Organic Waxing and Lash Studio
New York, NY
09.2020 - 05.2021
- Consulted with clients to determine preferred waxing services.
- Educated clients on aftercare for optimal results and skin health.
- Maintained a clean and organized studio environment for client comfort.
- Managed appointment scheduling using salon management software efficiently.
- Monitored inventory levels and restocked supplies as needed in the studio.
- Collaborated with team members to ensure seamless service delivery to clients.
- Implemented sanitation practices to adhere to health and safety regulations.
- Participated in ongoing training and compliance activities.
- Sold products and memberships, driving sales while enhancing client relationships.
- Maintained cleanliness and sanitation of treatment rooms and tools.
- Assisted in creating marketing materials to promote services offered at the salon.
- Reviewed customer feedbacks and addressed any complaints or concerns promptly.
Car Sales Consultant /Service Department Assistant
Island Auto Group (CDJR)
Staten Island, New York
01.2020 - 04.2020
- Assisted customers in selecting vehicles based on their needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits effectively.
- Collaborated with finance team to facilitate loan and lease agreements for clients.
- Maintained up-to-date knowledge of inventory, including new models and promotions.
- Built strong relationships with clients through excellent customer service and follow-up.
- Managed trade-in appraisals to determine vehicle value for customer transactions.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Scheduled appointments and managed service department workflow efficiently.
- Coordinated with technicians to ensure timely completion of services.
- Provided detailed explanations of services to enhance customer understanding.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Efficiently prepared service repair orders.
Warehouse Order Picker (Seasonal)
Amazon JFK8
Staten Island, NY
08.2019 - 01.2020
- Operated order picking equipment to fulfill customer orders efficiently.
- Participated in regular safety meetings to promote workplace safety standards.
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Packaged items securely in boxes, bags or other containers before shipping.
- Reported damaged products or safety hazards to immediate supervisor.
- Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
- Picked products by matching numbers and product descriptions using computer screens.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Security Guard (Temp)
Citadel
New York, NY
06.2017 - 09.2017
- Monitored premises to ensure safety and security for employees and visitors.
- Collaborated with management to develop safety plans and emergency response strategies.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled crowds during events to preserve order and promote security.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Receptionist/Office Administrative Assistant
Affective LCSW Services
Staten Island, NY
01.2016 - 02.2017
- Managed front desk operations to efficiently process client check-ins and appointments.
- Utilized Microsoft programs to organize client records in spreadsheet format.
- Coordinated Care 360 program for drug screenings to ensure clinical compliance.
- Coordinated with Quest Diagnostics ensuring specimen pickups in a timely manner.
- Managed and organized client demographics using ICA notes program.
- Coordinated with client’s insurance providers prior to appointments ensuring information is updated.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and maintained the office calendar.
- Organized incoming and outgoing mail for timely distribution.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Coordinated meeting room bookings for therapists and arranged catering for meetings and events.
Sales Associate (Seasonal)
Charlotte Russe
Staten Island, NY
09.2016 - 01.2017
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and improve customer service.
- Participated in inventory management by restocking shelves and conducting stock counts.
- Upsold additional items based on customer interests and needs.
Education
General Equivalency Diploma
New York, NYSkills
- Various Cleaning techniques
- Time management
- Customer communication
- Inventory management
- Attention to detail
- Reliability and punctuality
- Client Relationship
- Microsoft Word/ Excel
- Product Management
- Telemarketing
- Data Entry
- Public Speaking
- Cash Handling / POS
Certification
- Makeup Certification, Dec. 2016, Glam Lab Makeup Academy
- NYS Waxing License, May 2017, Tinny Beauty School
- NYS Security License, June 2017
- NYS Life Insurance License, May 2023
Affiliations
Clothing and food donations
Fundraising, April 2008
I volunteered at the Grand Havana Room supporting a fund raising event for St. Jude Children’s Research Hospital by selling dinner and raffle tickets to high-end clientele. In this role, I engaged with guests in a professional and personable manner, clearly communicating the mission of St. Jude while encouraging donations. I helped manage transactions, promote raffle items, and contribute to a positive guest experience that maximized fundraising results. Through this experience, I strengthened my communication, sales, and relationship- building skills while helping raise meaningful contributions for a charitable cause.
Timeline
Residential House Cleaner /Small Business Owner
Tidy Angel Cleaning Service
09.2024 - Current
Assistant Manager /Lead Dog Handler
Island Pet Resort
04.2024 - 09.2024
Personal Assistant
Island Custom Motor Sport
08.2023 - 04.2024
Warehouse Packer
Amazon JFK8
01.2022 - 03.2023
Body Hair Removal Specialist
Sugaring NYC- Organic Waxing and Lash Studio
09.2020 - 05.2021
Car Sales Consultant /Service Department Assistant
Island Auto Group (CDJR)
01.2020 - 04.2020
Warehouse Order Picker (Seasonal)
Amazon JFK8
08.2019 - 01.2020
Security Guard (Temp)
Citadel
06.2017 - 09.2017
Sales Associate (Seasonal)
Charlotte Russe
09.2016 - 01.2017
Receptionist/Office Administrative Assistant
Affective LCSW Services
01.2016 - 02.2017
General Equivalency Diploma