Geneva Rodriguez
Corpus Christi,TX
Summary
Dynamic Store Manager with a proven track record at Stripes Convenience Store, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective staff training, resulting in improved customer satisfaction. Skilled in cash management and problem-solving, fostering a positive shopping experience while optimizing operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Stripes Convenience Store
Corpus Christi, TX
06.2022 - 03.2026
- Supervised daily store operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels through regular stock assessments and timely reordering processes.
- Implemented promotional strategies to drive sales growth and enhance product visibility.
- Resolved customer complaints promptly to maintain high levels of service quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Checkoutstore
Corpus Christi, TX
04.2018 - 04.2022
- Analyzed sales data to identify trends, optimize product placement, and improve profitability.
- Developed schedules for staff coverage to align with peak customer traffic periods.
- Maintained compliance with health and safety regulations across all store activities.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Cashier
Sam’s Club
Corpus Christi, TX
06.2017 - 02.2018
- Implemented inventory control measures to reduce stock discrepancies.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Monitored store cleanliness and organization to improve shopping experience.
- Collaborated with team members to optimize checkout workflow during peak hours.
Cashier
Stripes Convenience Store
Corpus Christi, TX
07.2012 - 03.2017
- Assisted customers with product inquiries and store navigation.
- Trained new cashiers on policies, procedures, and customer service standards.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
Education
High School Diploma -
Tuloso Midway
Corpus Christi, TX05.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Friendly and positive
- Team leadership
- Cash management
- Store merchandising
- Shift scheduling
Timeline
Store Manager
Stripes Convenience Store
06.2022 - 03.2026
Store Manager
Checkoutstore
04.2018 - 04.2022
Cashier
Sam’s Club
06.2017 - 02.2018
Cashier
Stripes Convenience Store
07.2012 - 03.2017
High School Diploma -
Tuloso Midway