Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geneva Tyler

Chicago Heights,IL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Allstate Corp
Chicago, Illinois
03.2021 - 07.2024
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer complaints promptly and efficiently.

Dasher

DoorDash
Chicago Heights, Illinois
08.2019 - 01.2022
  • Took initiative in resolving customer complaints in a professional manner.
  • Assisted customers with placing their orders over the phone if needed.
  • Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
  • Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
  • Ensured proper handling of food items throughout the entire delivery process.

Apple Technical Advisor

Apple
Cupertino, California
05.2015 - 08.2019
  • Explained features of various Apple products to help educate customers.
  • Provided advice on best practices for using Apple devices such as security measures, backup solutions.
  • Conducted follow-up calls to ensure customer satisfaction after providing technical assistance.
  • Performed remote diagnostic sessions on Macs, iPads, iPhones, Apple TVs, and other related products.
  • Used advanced problem-solving skills to troubleshoot complex technical issues with Apple products.

Education

High School Diploma -

Westing House
Chicago, Illinois
06-1999

Skills

  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Complaint resolution
  • Typing proficiency
  • Critical Thinking

Timeline

Customer Service Representative

Allstate Corp
03.2021 - 07.2024

Dasher

DoorDash
08.2019 - 01.2022

Apple Technical Advisor

Apple
05.2015 - 08.2019

High School Diploma -

Westing House
Geneva Tyler