Geneva V. Wagner
Baltimore,USA
Summary
Dynamic Patient Access Representative II with extensive experience at Ascension St. Agnes, excelling in patient registration and insurance verification. Proven ability to enhance patient flow and minimize wait times through effective communication and clinical workflow coordination. Proficient in Meditech and dedicated to maintaining compliance with HIPAA regulations.
Overview
1
1
Certification
Work History
Patient Access Representative II
Ascension St. Agnes
Baltimore, USA
- Managed patient registration, check-in/out, and scheduling for outpatient and specialty services to enhance patient experience
- Verified insurance, collected co-pays, and processed financial information accurately
- Coordinated with clinical staff to optimize patient flow and reduce wait times
- Utilized Meditech, EVS, Hub, and Phreesia for patient access and records management
- Assisted patients with forms, intake procedures, and inquiries to ensure understanding of services
- Ensured compliance with HIPAA and organizational policies for patient confidentiality
Certified Medical Assistant / Certified Phlebotomist
Arthritis Care Specialists of Maryland
Columbia, USA
- Roomed patients and conducted screenings including vitals, medication updates, and health history
- Assisted physicians with exams, minor procedures, and musculoskeletal assessments
- Collected blood and urine specimens for lab processing
- Prepared syringes and injections under supervision; ensured safety and compliance
- Accurately documented assessments in NexGen EHR and maintained patient records
- Identified abnormal patient conditions, ensuring timely provider notifications for optimal patient care
- Monitored clinic flow, enhancing patient experience by reducing wait times
- Communicated instructions, procedures, and follow-up care, promoting patient understanding and adherence
Education
Certified Medical Assistance & Certified Phlebotomy - Medical Assisting and Phlebotomy
Boo G's
Baltimore, MDHigh School Diploma / GED -
Edmondson Senior High School
Baltimore, MDSkills
- Patient Registration
- Patient Check-In
- Rooming Patients
- Patient Screening
- Patient Education
- Patient Care
- Vitals
- Patient Data Entry
- Insurance Verification
- Insurance coordination
- Scheduling
- Appointment Coordination
- Front Desk Support
- Check-In/Out
- Operational Efficiency
- Workflow coordination
- Documentation accuracy
- Epic
- NexGen
- Meditech
- Med Connect
- Phreesia
- Hub
- EVS
- Customer Service
- Office Management
- Supply Management
- Multitasking
- Communication
- Multitasking
- Communication
Certification
- Certified Medical Assistant (CMA | CCMA | NCMA)
- Certified Phlebotomy Technician
- BLS / CPR Certification
Core Skills
Patient Care, Rooming Patients, Vitals, Patient Screening, Patient Education, Blood Draws, Urine Collection, Basic Laboratory Testing, Specimen Preparation, Injections (Supervised), EKG Operation, Point-of-Care Testing, Epic, NexGen, Med Connect, Meditech, EVS, Hub, Phreesia, Clinical Documentation Accuracy, Exam Room Preparation, Sterilization, Equipment Maintenance, Supply Management, Front Desk Support, Check-In/Out, Scheduling, Insurance Interaction, Clinical Workflow Coordination, Multitasking, Communication
Timeline
Patient Access Representative II
Ascension St. Agnes
Certified Medical Assistant / Certified Phlebotomist
Arthritis Care Specialists of Maryland
Certified Medical Assistance & Certified Phlebotomy - Medical Assisting and Phlebotomy
Boo G's
High School Diploma / GED -
Edmondson Senior High School