Jadira Rodriguez
San Jose,CA
Summary
Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. Bilingual English/Spanish.
Overview
24
24
years of professional experience
Work History
Patient Access Representative II
Stanford Healthcare
Palo Alto, CA
07.2022 - Current
- Managed patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- QR Grading
- EMTALA Logs
- New Hire Training
- Downtime Trained
- HPE Applications Processsing
- Facilitated insurance verification procedures to enhance patient access and streamline admission workflows.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on patient access protocols, fostering a collaborative environment for operational excellence.
Patient Access Representative I
Stanford Healthcare
Palo Alto, CA
07.2022 - 02.2024
Insurance Clerk/Auditor
Childrens Dental Group
San Jose, Ca
08.2012 - 07.2022
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Completed patient paperwork and scanned into Dentrix system.
- Accurately recorded treatment information in patient records.
- Confirmed patient insurance benefits and checked claim statuses.
- Professionally and courteously verified appointment times with patients.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Verified patients' eligibility and claims status with insurance agencies.
Receptionist/Insurance Clerk
Grand Century Dental Center
San Jose, Ca
10.2003 - 09.2012
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Worked closely with patients before, during and after dental procedures.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Designed a dental report card that explained patients' dental health status and treatment plans.
- Developed and implemented individualized dental care plans for patients.
- Regularly solicited patient feedback to improve customer comfort and satisfaction.
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
- Maintained clear, organized dental records and reports.
- Designed appropriate treatment plans.
Receptionist
Denticare
San Jose, Ca
06.2001 - 05.2003
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Professionally and courteously verified appointment times with patients.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Verified patients' eligibility and claims status with insurance agencies.
- Prepared patient charts accurately and neatly for the clinic.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Maintained strict patient and doctor confidentiality.
- Responded to correspondence from insurance companies.
- Posted and adjusted payments from insurance companies.
- Identified and resolved patient billing and payment issues.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
- Evaluated patients' financial status and established appropriate payment plans.
- Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
- Updated patient financial information to guarantee accuracy.
- Treated all patients, their families, visitors
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Maintained a clean reception area, including lounge and associated areas.
Front Desk Clerk-Temp Position
Santa Cruz Orthodontics
Santa Cruz, Ca
05.2002 - 08.2002
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Worked closely with patients before, during and after dental procedures.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Designed a dental report card that explained patients' dental health status and treatment plans.
- Maintained clear, organized dental records and reports.
Education
High School Diploma -
WC Overfelt High School
San Jose, Ca01.2001
Skills
- 60 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Customer-focused service
- Flexible in dynamic settings
- Accurate and detailed
- Works well under pressure
- Pleasant demeanor
- Appointment setting
- Team building
- Multi-line phone proficiency
- HIPAA compliance
- Detailed patient histories
- Superior customer service
- Keeping patients comfortable
- Eaglesoft
- Familiar with commercial and private insurance carriers
- Patient chart auditing ability
- Insurance and collections procedures
- Excellent problem solver
- Resourceful and reliable worker
- Adept multi-tasker
- Office support (phones, faxing, filing)
- Patient registration
- Insurance verification
- Customer service
- Payment processing
- Strong empathy
- Relationship building
- Eligibility determination
- Registration management
- Attention to detail
- Calm and effective under pressure
- Punctual and hardworking
Accomplishments
Stanford Pediatric Emergency Department-Life Saver of the Month June 2025
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative II
Stanford Healthcare
07.2022 - Current
Patient Access Representative I
Stanford Healthcare
07.2022 - 02.2024
Insurance Clerk/Auditor
Childrens Dental Group
08.2012 - 07.2022
Receptionist/Insurance Clerk
Grand Century Dental Center
10.2003 - 09.2012
Front Desk Clerk-Temp Position
Santa Cruz Orthodontics
05.2002 - 08.2002
Receptionist
Denticare
06.2001 - 05.2003
High School Diploma -
WC Overfelt High School