Geneva Wray
Lansing,MI
Summary
Proactive healthcare professional with a strong background in patient care and office administration. Skilled in billing processes and customer service, dedicated to improving patient interactions and streamlining office tasks for better operational efficiency.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Chiropractic Office Assistant
Holt Chiropractic
Holt, MI
07.2025 - Current
- Coordinated patient scheduling and appointment reminders, contributing to streamlined office operations.
- Assisted in maintaining a clean and organized front desk area for welcoming patients.
- Handled patient intake forms and verified insurance information for accuracy.
- Supported billing processes by processing payments and issuing receipts promptly.
- Utilized electronic health record systems to update patient information efficiently.
- Supported administrative functions by managing filing, faxing, scanning documents, and mailing letters.
- Delivered exceptional customer service, improving patient experience during visits.
- Attended staff meetings regularly to stay informed about updates within the practice.
Direct Support Professional
Origami Brain Injury Rehabilitation Center
Mason, MI
01.2021 - 05.2025
- Delivered personal healthcare assistance to enhance patient comfort and well-being in residences.
- Facilitated dietary care and feeding to support nutritional needs and health.
- Assisted with personal hygiene, including bathing, dressing, grooming, and oral care.
- Demonstrated knowledge of CPR and First Aid techniques in emergency situations.
- Administered medications and insulin to ensure adherence to treatment plans.
Caregiver
Prestige Way
Holt, MI
11.2018 - 03.2020
- Assisted patients with daily personal care activities, including dressing and mobility support.
- Assisted with personal hygiene, including bathing, grooming, and oral care, to enhance patient comfort and dignity
- Assisted with dietary care and feeding to support patients' nutritional needs
- Performed household tasks to maintain a clean and safe environment for patients
- Provided personal healthcare assistance in patient residences
- Knowledge of CPR and First Aid
Education
Medical Insurance Billing And Office Administration - Office Administration
Ross Medical Education Center
Lansing04-2023
Skills
- Patient intake
- Patient scheduling
- Electronic health records
- Billing processes
- Insurance verification
- Front desk management
- HIPAA compliance
- Office administration
- First aid certification
- Customer service
Certification
CPR
Timeline
Chiropractic Office Assistant
Holt Chiropractic
07.2025 - Current
Direct Support Professional
Origami Brain Injury Rehabilitation Center
01.2021 - 05.2025
Caregiver
Prestige Way
11.2018 - 03.2020
Medical Insurance Billing And Office Administration - Office Administration
Ross Medical Education Center