Genevieve Anderson
Eastham,MA
Summary
Dynamic Office Administration Manager with a proven track record at Jon Fuller Locksmith, excelling in operations management and customer engagement. Expert in bookkeeping and adept at fostering strong relationships, significantly enhancing efficiency and client satisfaction. Skilled in human resources, ensuring optimal team performance and streamlined office administration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Administration Manager
Jon Fuller Locksmith
Orleans, MA
04.2023 - Current
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Researched complex accounting issues and provided solutions to management team.
- Oversaw cash flow, controlled costs and financial matters.
- Matched orders with invoices and recorded required information.
- Managed accounts receivable and payable processes, including invoicing, payments, and collections.
- Developed strong relationships with customers to ensure timely payment of outstanding balances.
- Received and recorded cash, checks and transfers.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Utilized scheduling software to manage resources and track progress of projects.
- Drove customer escalations to resolution by engaging directly with clients.
- Resolved customer complaints regarding sales and service.
Manager Director
Les Gouttieres de la Capitale Inc.
Quebec, QC
05.2007 - 01.2017
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Reviewed financial records and adjusted budgets accordingly.
- Resolved customer complaints in a timely manner.
- Analyzed market trends and competitor activity to inform business strategy.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts with vendors for services or materials needed by the company.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Communicated with vendors and other departments to reconcile company purchases.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Generated weekly aged accounts payable report to analyze open balances due from vendors and suppliers.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared and processed payroll.
- Researched invoice discrepancies and resolved billing issues with suppliers and vendors.
- Prepared vendor payments via check, wire transfer or ACH payment methods.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Addressed month-end closing functions for detailed reporting.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Education
High School Diploma -
La Camaradiere
Quebec06-1994
Skills
- Human resources
- Scheduling expertise
- Bookkeeping
- Workload prioritization
- Database entry
- Billing oversight
- Operations management
- Office administration
- Customer engagement
Affiliations
- Read, research, and analyze
- walk
- cook
Certification
- Avantage implication ( accounting software Canada )
- Quickbooks online
- Microsoft Office
Languages
French
Native/ Bilingual
Spanish
Limited
Timeline
Office Administration Manager
Jon Fuller Locksmith
04.2023 - Current
Manager Director
Les Gouttieres de la Capitale Inc.
05.2007 - 01.2017
High School Diploma -
La Camaradiere
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