GENEVIEVE ANTOLINA OLIVERA
Austin,TX
Summary
Licensed property and casualty insurance agent with extensive experience in insurance sales and customer service. Expertise in policy management and regulatory compliance contributes to high customer satisfaction and retention rates. Demonstrated ability to navigate complex insurance systems to resolve inquiries and provide customized solutions.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Experience Representative
We Insure Group
Austin, TX
10.2025 - Current
- Serve as the primary point of contact for policyholders and insurance producers, delivering exceptional customer service through inbound calls and digital communication.
- Assisted customers with policy changes, billing inquiries, cancellations, renewals, endorsements, and general account servicing to enhance customer satisfaction.
- Supported policy retention by educating customers on coverage options and identifying tailored solutions to meet their insurance needs.
- Navigate multiple insurance carrier platforms to accurately process transactions and resolve customer concerns.
- Service a broad range of personal lines insurance products, including homeowners, auto, renters, flood, umbrella, and recreational vehicle policies.
- Meet established performance standards for quality assurance, productivity, schedule adherence, and customer satisfaction.
- Collaborated with producers, carriers, and internal departments for timely, accurate resolution of customer requests, improving overall service efficiency.
- Maintain accurate documentation of customer interactions while ensuring compliance with agency procedures and insurance regulations.
- Participate in ongoing coaching, training, and professional development to strengthen product knowledge and customer service excellence.
Independent Contract Driver
Self-Employed
Austin, TX
01.2022 - 10.2025
- Provided outstanding customer service while ensuring timely delivery of high-volume shipments.
- Optimized delivery routes to improve efficiency and meet performance goals.
- Cultivated strong customer relationships through consistent reliability and clear communication.
- Ensured compliance with licensing, insurance, and transportation regulations to maintain operational standards.
- Managed confidential documents with accuracy and professionalism.
Registered Dental Assistant
Austin City Dental
Austin, TX
01.2021 - 01.2022
- Assisted dentists during clinical procedures, enhancing patient comfort and ensuring high-quality care.
- Collaborated with dental providers to create a positive and supportive patient experience.
- Educated patients on oral health and tailored treatment plans to improve understanding and compliance.
- Maintained strict compliance with OSHA, infection control, and state regulations.
- Prepared treatment rooms and sterilized instruments for daily procedures.
Life Insurance Sales Agent
Primerica Financial Services
Boston, MA
01.2016 - 01.2020
- Generated more than $1 million in business production through client acquisition, referrals, and retention.
- Built and maintained a profitable client portfolio through consultative sales and relationship management.
- Analyzed client insurance needs and recommended tailored life insurance solutions to enhance coverage and satisfaction.
- Recruited, trained, and mentored new representatives, fostering a knowledgeable sales team to drive client engagement.
- Monitored compliance with state insurance regulations and ethical sales practices, reinforcing a customer-first approach to build trust.
Education
Bachelor of Science - Business Management
University of Phoenix
Boston, MASkills
- Personal lines insurance
- Property and casualty insurance
- Customer service and support
- Insurance policy management
- Billing and payment assistance
- Claims processing support
- Risk assessment and coverage review
- Client relationship management
- Cross-selling and retention techniques
- CRM systems expertise
- Regulatory compliance knowledge
- Documentation and recordkeeping
- Agency management systems experience
- Insurance carrier portal navigation
- Multi-channel customer support strategies
- Microsoft Office Suite proficiency
- Data entry and documentation skills
- Email and calendar management proficiency
- Technical troubleshooting expertise
- Problem resolution strategies
- Team collaboration skills
Certification
- Texas, General Lines Property & Casualty Insurance Agent, 3473669, 11/30/28
- Florida, General Lines Property & Casualty Insurance Agent (Non-Resident), G352135
Professional Highlights
- Licensed Property & Casualty Insurance Agent in Texas and Florida.
- More than 10 years of experience in insurance sales, customer service, and client relationship management.
- Strong background servicing personal insurance policies and resolving customer issues.
- Proven ability to build trust, improve customer retention, and deliver high-quality service in fast-paced environments.
- Experienced working with confidential information while maintaining regulatory compliance.
Timeline
Customer Experience Representative
We Insure Group
10.2025 - Current
Independent Contract Driver
Self-Employed
01.2022 - 10.2025
Registered Dental Assistant
Austin City Dental
01.2021 - 01.2022
Life Insurance Sales Agent
Primerica Financial Services
01.2016 - 01.2020
Bachelor of Science - Business Management
University of Phoenix