Genevieve Apodaca

• Supervised daily operations to ensure efficient service delivery and customer satisfaction.
• Trained and mentored team members on company policies and procedures, fostering a collaborative environment.
• Implemented inventory management practices to optimize stock levels and reduce waste.
• Resolved customer inquiries and complaints effectively, enhancing overall guest experience.
• Conducted regular performance evaluations to identify areas for improvement among staff members.

• Greet, register, and assign rooms to guests of the hotel.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.

Cleaning and stocking all instruments (I.a., syringes, breathing tubes, needles, etc.)

• Performing daily, weekly, and monthly cleaning assignments.

• Cleaning surgery instruments.

• Autoclave/sanitize and labeling surgery packs.

• Manage trash in building.

• Handle deceased animals.

• Maintain and manage monthly surgery packs. re-autoclave and sanitize packs again for

future use.

• Feed and water animals according to schedules and feeding instructions.

• Customer service experience.
• Some food safety protocols.
• Handled high paced working environments.
• Communicate with customers regarding orders, comments, and complaints.
• Accept payment from customers and make changes as necessary.
• Perform cleaning duties, such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.