Alyissa Baquera
Murrieta,CA
Summary
I'm a dedicated employee with a professional, proactive attitude, and the ability to learn quickly. I have a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I'm a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Also work great in fast-paced environments and adaptable to last-minute changes. I thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Server/Waitress
The Brunch House
Temecula, CA
03.2023 - 01.2024
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to ensure satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bringing additional items, and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Upheld high standards of sanitation in accordance with health department regulations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests and provided menus.
- Informed customers of daily specials and signature menu items.
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took reservations and to-go orders
- Accurately recorded orders on cash register and point-of-sale system.
- Garnished dishes and beverages to serve visually appealing menu items.
Crew Manager
McDonald's
Temecula, CA
04.2022 - 06.2023
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Created detailed reports tracking sales figures, labor costs, product availability.
- Maximized customer satisfaction by organizing consistent, high-quality service for needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Rebel Bikes
Murrieta, CA
08.2019 - 12.2020
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Processed credit card transactions quickly and securely.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Sales Associate
Murrieta Whole Sale Outlet
Murrieta, CA
03.2018 - 06.2019
- Received and displayed product shipments on store retail shelves upon delivery.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Provided accurate information about products, prices and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Applied Science - Medical Coding And Billing
Laurus College
Chula Vista, CA11-2025
High School Diploma -
Vista Murrieta High School
Murrieta, CA06-2021
Skills
- Time management
- Stocking and receiving
- Money handling
- Teamwork and collaboration
- Verbal/written communication
- Excellent communication skills
- Friendly and outgoing
- Listening skills
- Hospitality and accommodation
- Customer service
- Flexible schedule
- Multi-tasking strength
Timeline
Server/Waitress
The Brunch House
03.2023 - 01.2024
Crew Manager
McDonald's
04.2022 - 06.2023
Sales Associate
Rebel Bikes
08.2019 - 12.2020
Sales Associate
Murrieta Whole Sale Outlet
03.2018 - 06.2019
Associate of Applied Science - Medical Coding And Billing
Laurus College
High School Diploma -
Vista Murrieta High School
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