Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genevieve Brook

Amarillo,US

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven ability to enhance operational efficiency and ensure compliance through meticulous attention to detail. Skilled in medical terminology and effective communication, fostering a positive environment while driving team performance and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
Amarillo, TX
01.2025 - Current
  • Ensured a safe shopping environment by assisting in purchasing decisions.
  • Optimized inventory accuracy by managing merchandise binning and picking using an integrated inventory system.
  • Addresses customer inquiries, assists with service registration, and enhances their
    online shopping experience.

Environmental Services

Northwest Texas Healthcare system
Amarillo, US
05.2024 - 01.2025
  • Executed regular cleaning and upkeep following set procedures and safety standards.
  • Operated specialized equipment and chemicals to sanitize surfaces.

Member Team Lead

Sam's Club
Arvada, US
08.2015 - 04.2024
  • Supervised a team of 64 front-end associates, providing guidance and support to ensure excellent customer service.
  • Executed cash handling tasks, such as initiating and finalizing register operations.
  • Resolved customer complaints or issues in a timely manner, ensuring high levels of customer satisfaction.
  • Performed evaluations of front-end associates, highlighting improvement opportunities.
  • Executed full-cycle hiring process by efficiently managing sourcing, screening, interviewing and bringing new team members on board.

Team Lead

Vera Bradley
Broomfield, US
05.2018 - 02.2019
  • Supervised a team of 8 associates, providing guidance and support in daily operations.
  • Upheld company regulations related to monetary transactions, safety protocols, and operational routines.
  • Developed and implemented attractive showcases aligning with company policies.

Education

Medical Billing And Coding - Medical Billing & Coding

Amarillo College Ed2Go
Amarillo, TX
02.2025

High School Diploma -

Brunswick High School
Brunswick, ME
05.2014

Skills

  • Customer service
  • Communication skills
  • Medical terminology
  • Telephone techniques
  • Time management
  • Attention to detail

Certification

Certified Billing and Coding Specialist (CBCS) - April 2025

Career Ready Certificate (CRC) - April 2025

Timeline

Digital Personal Shopper

Walmart
01.2025 - Current

Environmental Services

Northwest Texas Healthcare system
05.2024 - 01.2025

Team Lead

Vera Bradley
05.2018 - 02.2019

Member Team Lead

Sam's Club
08.2015 - 04.2024

Medical Billing And Coding - Medical Billing & Coding

Amarillo College Ed2Go

High School Diploma -

Brunswick High School

Similar Profiles

CREATE PROFILE
Genevieve Brook