Summary
Overview
Work History
Education
Skills
Certification
Programs
Languages
Affiliations
Software
References
Timeline
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Genevieve Cautino

Genevieve Cautino

Orlando,FL

Summary

Bilingual professional with experience in business administration, records and information management, office administrative services, and various years working with Medicare, Medicaid and Private Health Insurance companies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medicare Insurance Agent

HPOne/Aetna
08.2020 - 04.2023
  • Provided Medicare Advantage Plans and Prescription Drug Plans to qualifying adults.

Employer Benefit Counselor

AON
10.2017 - 08.2019
  • Orientated and enrolled employees from various companies into their core and voluntary employment benefits.

OCPS Substitute Teacher

Kelly Educational Services
10.2016 - 05.2017
  • Created activities and worked with lesson plans, from kindergarten through high school.

Registrar Assistant

Agmus Ventures, Inc.
06.2009 - 08.2016
  • Processed official transcripts, attendance rosters, student certifications, and loan deferments
  • Uploaded final grades using Banner platform, and managed and maintained the three universities' filing systems
  • Provided academic advice and assisted students with their educational needs.

Administrative Assistant

Hortica Insurance
01.2008 - 06.2009
  • Worked with Horticultural claims assisting policyholders with their accounts.

ECCO Officer

MVM Secrity Services
01.1999 - 01.2005
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Wrote detailed narrative reports for use in investigations.
  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
  • Conducted surveillance to detect suspicious activity.

Education

Master’s in Business Administration with a Major in Management and Strategic Leadership -

Universidad Metropolitana
Orlando, FL
05.2014

Bachelor in Business with a Major in Administration -

Universidad Del Este
Orlando, FL
06.2010

Skills

  • Product Presentation
  • Policy Analysis
  • Goal-Oriented
  • Cold-Calling
  • Medicare Knowledge
  • Insurance Terminology
  • Enrollment Processing
  • Objection Handling
  • Application Review
  • Documentation and Paperwork
  • Effective Communication Skills
  • Application Support
  • Eligibility Determination

Certification

215 LIFE, HEALTH, & ANNUITIES


Programs

  • Microsoft Office Suite 365
  • Max Phone Agent/InContact
  • Ellucian Banner 8 Platform
  • Landscape Data Platform
  • Citrix Workspace

Languages

Spanish
Native or Bilingual

Affiliations

  • Chamber of Commerce Leads Group

Software

Microsoft Office Suite 365

Max Phone Agent/InContact

Ellucian Banner 8 Platform

Landscape Data Platform

Citrix Workspace

References

References available upon request.

Timeline

Medicare Insurance Agent

HPOne/Aetna
08.2020 - 04.2023

Employer Benefit Counselor

AON
10.2017 - 08.2019

OCPS Substitute Teacher

Kelly Educational Services
10.2016 - 05.2017

Registrar Assistant

Agmus Ventures, Inc.
06.2009 - 08.2016

Administrative Assistant

Hortica Insurance
01.2008 - 06.2009

ECCO Officer

MVM Secrity Services
01.1999 - 01.2005

Master’s in Business Administration with a Major in Management and Strategic Leadership -

Universidad Metropolitana

Bachelor in Business with a Major in Administration -

Universidad Del Este

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Genevieve Cautino