Genevieve D’Arezzo
Westerville
Summary
Dynamic accounting professional with a proven track record at Otero Federal Credit Union, excelling in accuracy and precision. Adept at reconciling complex accounts and enhancing team collaboration. Skilled in Microsoft Office, I thrive in fast-paced environments, ensuring compliance and delivering exceptional service while maintaining meticulous attention to detail with a can-do attitude.
Overview
10
10
years of professional experience
Work History
Accountant I
Otero Federal Credit Union
Alamogordo
05.2024 - 05.2026
- Processes, reconciles and ensures timely posting and return of daily ACH reject file.
- Processed ACH origination setup, maintenance, cancellations, and transmissions to ensure accurate transaction flow.
- Balances ITM & ATM daily to ensure cash and check reconcile.
- Conducted bank reconciliations to ensure accuracy and compliance with regulations.
- Reconcile general ledger accounts.
- Retrieved credit card settlement reports, posted to appropriate general ledger accounts, and reconciled discrepancies.
- Post deposit return items and the related processing of monthly approved charge offs and weekly reconciliation.
- Reconciliation of prepaid and fixed asset accounts.
- Posts processes and records incoming and outgoing funds transfers.
- Collaborated with team members to resolve accounting discrepancies.
- Processes the credit union’s account payable invoices.
- Provided support during internal audits and compliance reviews.
Customer Service Representative
City of Alamogordo Utilities
Alamogordo
01.2024 - 05.2024
- Assisted customers with utility service inquiries and account management to resolve issues promptly.
- Processed service requests and billing inquiries to ensure accurate and timely responses.
- Informed customers about city utility accounts to enhance understanding and satisfaction.
- Provides information regarding utility programs, such as leak abatement, bank draft, budget billing, base rate accounts, etc.
- Ensured timely processing of utility payments to maintain account status.
- Accepts and processes water utility application/forms and terminations.
- Generates appropriate service orders for meter readers and technicians.
- Analyzes water usage data and explains data to customers.
- Performs audit of utility service applications.
Solution Specialist
Bank 34
Alamogordo
01.2024 - 05.2024
- Assisted potential customers with inquiries using expertise in bank products.
- Processed wire transfers and ordered debit cards and checks per customer requests.
- Resolved customer complaints and answered general account questions through phone calls and emails.
- Perform account maintenance per customer’s request.
- Scanned documents into digital storage for future use.
Member Service Agent
Otero Federal Credit Union
Alamogordo
04.2016 - 10.2016
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services, enabling informed financial decisions.
- Processed deposits, withdrawals, loan payments, and reordered checks to facilitate customer transactions.
- Resolved debit card issues for customers, including resetting PINS, locating questionable charges, and reordering debit cards for businesses and consumers.
- Help customers with questions about ACHs.
- Place stop payments on checks.
- Process changes of addresses, emails, and phone numbers.
- Balanced ATM cash weekly and verified vault cash daily to ensure accurate funds.
- Assist coworkers with domestic and international wire transfers.
Education
B.S. - Accounting
Purdue Global University
West Lafayette, IN05-2020
Skills
- Accuracy and precision
- Attention to detail
- Microsoft Office expertise
- Multitasking proficiency
- Adaptability and teamwork
- Effective communication
Timeline
Accountant I
Otero Federal Credit Union
05.2024 - 05.2026
Customer Service Representative
City of Alamogordo Utilities
01.2024 - 05.2024
Solution Specialist
Bank 34
01.2024 - 05.2024
Member Service Agent
Otero Federal Credit Union
04.2016 - 10.2016
B.S. - Accounting
Purdue Global University