Genevieve Gardner
Douglas,GA
Summary
Registered Nurse with twelve years of experience in enhancing patient care through effective process creation and implementation. Proven ability to foster supportive team environments while maintaining a strong focus on patient needs. Exceptional communication skills complemented by a commitment to outstanding customer service. Highly motivated team player dedicated to achieving optimal healthcare outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Call Center Support Nurse
Alphanumeric
Raleigh, NC
09.2023 - Current
- Provided high-level expertise in Adverse Event and Product Quality Complaint Reporting
- Implemented quality assurance protocols within the call center environment.
- Analyzed root causes of customer issues and communicated resolutions effectively.
- Thrived in a fast-paced, metrics-driven environment with flexibility and urgency
- Maintained accurate records of all calls received and actions taken in response.
- Demonstrated sound judgment, integrity, and exceptional time management
- Built and maintained positive customer relationships
- Communicated effectively with team members and all levels of management
- Exhibited a strong team mindset, willingness to learn, and ability to follow direction
- Documented patient information accurately in electronic health records systems.
- Educated patients on medication management and health maintenance strategies.
- Documented patient interactions in electronic health record systems accurately.
- Managed high call volumes while maintaining patient-centered communication standards.
- Reported any adverse reactions experienced by patients due to prescribed medications.
Registered Nurse, Home Health Care
Suncrest Home Health
Pearson, GA
02.2023 - 08.2023
- Adhered to infection control procedures to maintain a safe, clean patient environment
- Maintained thorough, accurate, and confidential documentation in electronic medical records
- Acted as patient advocate and implemented total patient care using the team nursing process
- Recorded patient condition, vital signs, recovery progress, and medication side effects
- Educated patients and families on self-management, prevention, and wellness
- Collected lab specimens and managed diagnostic testing and result interpretation
Elementary School Nurse
Coffee County Board Of Education
Douglas, GA
11.2021 - 02.2023
- Provided triage, evaluation, and first aid care for student illnesses and injuries
- Coordinated with families, school staff, and healthcare professionals to advocate for student health
- Administered and supervised prescription medication distribution
- Provided crisis intervention services when necessary.
- Documented student behavior, symptoms, and complaints
- Monitored immunization records of all students.
- Evaluated student health histories and kept accurate records of immunizations, medications and allergies.
- Administered first aid and medications to students as needed.
- Collaborated with teachers to address student health concerns and needs.
- Maintained accurate medical records for student health information and incidents.
- Communicated with parents regarding student health issues and interventions.
Public Health Nurse Case Manager
Southeast Health District - Coffee Wellness Center
Douglas, GA
02.2017 - 11.2021
- Assessed patient responses to medications, therapies, and care plan variances
- Assisted patients in resolving insurance issues and obtaining medications
- Managed a caseload of 100-200 patients
- Conducted health assessments for patients at local wellness center.
- Documented patient interactions in electronic health record systems efficiently.
- Advocated for patient needs and coordinated referrals to specialized services.
Registered Nurse
Coffee Regional Medical Center
Douglas, GA
06.2013 - 01.2017
- Managed patient care from admission through discharge
- Administered oral, IV, and intramuscular medications and monitored responses
- Delivered direct patient care and stabilized patients to determine further action
Education
Bachelor of Science - Nursing
South Georgia State College
Douglas, GA05.2013
Skills
- Georgia Driver's License
- Creative Problem Solving
- Critical Thinking
- Attention to Detail
- Case Management
- Patient Examination
- Clear Patient Communication
- Blood Draw and Sample Collection
- Care Coordination
- Compassionate and Caring
- Accurate Documentation
- Patient Monitoring
- HIPAA Compliance
- Physician Collaboration
- Patient Assessment
- Medication Administration
- Privacy and Confidentiality
- Medical Records Management
- Microsoft Office
- Collecting Vitals
- Adverse event reporting
- Electronic health records
- Patient advocacy
- Customer relationship management
- Effective communication
- Time management
- Licensed by Georgia nursing board
Certification
Registered Nurse in the State of Georgia, RN230180
References
References available upon request.
Timeline
Call Center Support Nurse
Alphanumeric
09.2023 - Current
Registered Nurse, Home Health Care
Suncrest Home Health
02.2023 - 08.2023
Elementary School Nurse
Coffee County Board Of Education
11.2021 - 02.2023
Public Health Nurse Case Manager
Southeast Health District - Coffee Wellness Center
02.2017 - 11.2021
Registered Nurse
Coffee Regional Medical Center
06.2013 - 01.2017
Bachelor of Science - Nursing
South Georgia State College
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