Genevieve Gonez
Kissimmee,FL
Summary
Accomplished Dog Groomer with a proven track record at Imperial Pet Grooming, enhancing pet well-being and owner satisfaction through expert grooming and empathetic animal handling. Leveraged skills in canine behavior and grooming techniques to increase client retention. Demonstrated continuous learning and clipper proficiency, contributing to a positive reputation and service excellence.
Overview
9
9
years of professional experience
Work History
Dog Groomer
Imperial Pet Grooming
01.2022 - 09.2024
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Regularly attended training workshops to further hone skills in advanced grooming techniques and specialized services for exotic breeds.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Educated visitors and staff on proper animal care and handling.
Dog Groomer
Muddy Mutts Mobile Grooming
03.2020 - 01.2022
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Groomer
Vanessa's Dog Grooming
07.2019 - 03.2020
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
Dog Groomer
Furry Tails Pet Grooming
08.2015 - 06.2019
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Education
High School Diploma -
Liberty Highschool
Poinciana Fl 2015
Skills
- Patience and Empathy
- Animal handling expertise
- Relationship Building
- Customer Service
- Pet Grooming Techniques
- Nail Trimming Abilities
- Dog Breed Familiarity
- Ear Cleaning Techniques
- Canine Behavior Knowledge
- Paw Pad Care
- Continuous Learning Attitude
- Clipper Proficiency
- Scissor Skills
- Gentle Restraint Methods
- Microsoft Word
- Customer Assistance
- Cash Handling
- Cleaning and sanitizing
- Organizational abilities
- Written and verbal communication
- Competitive
Timeline
Dog Groomer
Imperial Pet Grooming
01.2022 - 09.2024
Dog Groomer
Muddy Mutts Mobile Grooming
03.2020 - 01.2022
Dog Groomer
Vanessa's Dog Grooming
07.2019 - 03.2020
Dog Groomer
Furry Tails Pet Grooming
08.2015 - 06.2019
High School Diploma -
Liberty Highschool
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